Technical Support Specialist - Markham
4d ago

Job Description : Role Summary

Role Summary

We are looking to hire a Technical Support Analyst to join our Markham team. The main purpose of this role is to maintain company computer software and hardware.

Applicants should work well in a fast paced environment and have proven organizational, prioritization and interpersonal skills.

Please note that the successful applicant will be required to undergo a criminal background check as a condition of employment.


  • Outstanding interpersonal skills;
  • Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
  • Organizational skills to perform scheduled tasks.
  • Demonstrated ability to be a contributing member within a cross functional team environment.
  • Proven problem solving skills.
  • Detailed oriented
  • Windows Server administration experience is an asset
  • Responsibilities

  • Process support requests; maintaining accountability and ownership of incident until resolved
  • Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
  • Install, configure and maintain peripherals and network hardware.
  • Document configurations and operating standards and practices.
  • Implement and monitor security policies.
  • Perform data backup and recovery.
  • Perform hardware and software upgrades as required.
  • Configure and troubleshoot corporate email (Exchange)
  • Must be available for on-call after-hours support
  • Occasional evening and weekend work and some travel necessary
  • Miscellaneous - other duties as required
  • Requirements

  • Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma / degree.
  • 0-2 years of related industry experience
  • Solid understanding of recent or latest version of Microsoft Windows (7 / 10)
  • Active Directory user and group administration
  • Experience troubleshooting computer hardware
  • Experience with email administration (Exchange, O365) an asset
  • Familiarity with Symantec suite of security software an asset
  • SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process

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