Job Description : Role Summary
We are looking to hire a Technical Support Analyst to join our Markham team. The main purpose of this role is to maintain company computer software and hardware.
Applicants should work well in a fast paced environment and have proven organizational, prioritization and interpersonal skills.
Please note that the successful applicant will be required to undergo a criminal background check as a condition of employment.
Outstanding interpersonal skills;
Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
Organizational skills to perform scheduled tasks.
Demonstrated ability to be a contributing member within a cross functional team environment.
Proven problem solving skills.
Windows Server administration experience is an asset
Process support requests; maintaining accountability and ownership of incident until resolved
Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
Install, configure and maintain peripherals and network hardware.
Document configurations and operating standards and practices.
Implement and monitor security policies.
Perform data backup and recovery.
Perform hardware and software upgrades as required.
Configure and troubleshoot corporate email (Exchange)
Must be available for on-call after-hours support
Occasional evening and weekend work and some travel necessary
Miscellaneous - other duties as required
Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma / degree.
0-2 years of related industry experience
Solid understanding of recent or latest version of Microsoft Windows (7 / 10)
Active Directory user and group administration
Experience troubleshooting computer hardware
Experience with email administration (Exchange, O365) an asset
Familiarity with Symantec suite of security software an asset
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process