Requisition ID : 104253
Cost Centre : OPERATIONS PROCESSING MONTREAL
Employee Referral Program Potential Reward : $750.00
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The Accounting Officer, Automated Funds Transfer provides support / assistance to an Assistant Manager in one department of the Operations and Corporate Services, by completing duties accurately and in a manner consistent with ScotiaService Standards and Complaint Resolution Standards and Procedures to ensure a high level of service is provided to branches.
To do so, the incumbent will provide support in the management review activities, training and liaising with branches regarding specific systems within the department to ensure conformity with Bank regulations and procedures.
1. Assist in the administration of the Operations and Corporate Services accounting related responsibilities by :
Acquiring and maintaining a good knowledge of an assigned department. To do so, the incumbent requires working knowledge of product lines, branch services and procedures, and is required to keep his / her knowledge current by reviewing manual changes, circulars and procedural changes on an ongoing basis
Ensuring all assigned management reports are reviewed, exceptions identified, investigated and resolved on a daily basis in accordance with Bank requirements
Ensuring all assigned ASP’s are reviewed, investigating and resolving exception conditions
Trending key indicator information for reporting to Operations and Corporate Services and branch management
Assisting with the training / cross-training of personnel
Liaise with branch staff
Checking / authorizing transactions
Identify, recommend and assist with training needs for department staff
2. Provide service to branches that is consistent with ScotiaService standards by :
Taking full responsibility for assigned branch inquiries / concerns / complaints by resolving those matters within assigned timeframes and standards
Maintaining the confidentiality of customer information
Responding to branch procedural questions within the assigned area of expertise
Preparing general correspondence as required
Ensuring knowledge of day-to-day operations within the unit on matters of Compliance, Anti-Money Laundering Compliance, and Privacy matters, are managed and executed as per Bank regulatory guidelines, and escalation is done as required
3. Contribute to the efficiency of the Operations and Corporate Services and overall profitability of the bank by ensuring corrective action is taken / recommended / escalated as appropriate, which will prevent recurrence of errors / problems
4. Maintain strict adherence to security procedures by :
Maintaining all negotiable items, stamps, keys and passwords cosigned to custody in accordance with Bank regulations
Adhering to established Bank regulations and procedures within assigned authority and responsibility and reporting any unusual occurrences whether Operations and Corporate Services or branch related to the Manager
Ensuring that exception items and / or conditions are escalated to Operations and Corporate Services management along with required action / action taken each day.
5. Performing other related duties as assigned
Complexity of Position
Thorough knowledge and understanding of the product line and systems supported by the unit in order to provide service to branch sales & service staff in a manner consistent with ScotiaService Standards and Complaint Resolution Standards and procedures.
Working knowledge of mainframe / branch on-line network computer operations
Good understanding of LAN / PC Operation & Applications
Good organizational abilities to effectively assist / train personnel and complete assigned duties
Effective communication skills to maintain harmonious working relationship with Retail Service Center staff as well as dealing effectively with branches
Must be flexible in a constantly changing environment (procedural and automated systems)
General supervision is provided by his / her supervisor with a view to ensure conformity to established regulations and procedures.
Routine decisions relative to day work activities are handled by incumbent; however, difficult or contentious issues are to be referred to the supervisor with recommendations if applicable.
The incumbent works within a standardized environment and in accordance with practices and procedures outline in branch manuals.
He / she is expected to utilize judgment in the interpretation of data and instructions.
Human Relations / Contacts
Operations and Corporate Services staff at all levels
Branch Service Managers, Personal Banking Staff, Assistant Managers and Managers
The position is primarily nonphysical with intermittent periods of sitting or standing. The incumbent may have to move materials such as : files, trays, computer reports, filing boxes, etc.
and works in an office environment
Intermittent periods of concentration are required while servicing branches, working on computers, and verifying the accuracy of documents / reports
The incumbent works in an office environment, but due to the nature of the business, there is risk of exposure to hold-ups, extortion and bomb threats
Work does not become cyclical due to the variety of posts for which the incumbent is accountable. The majority of deadlines and time constraints are predicable;
however, disruptions, system issues, branch / customer demands / volumes sometimes impact on the incumbent’s workflows. Pressure situations can arise internally or from customer / branch demands
Number of branches serviced :
Systems accountable for :
Transaction volumes :