Front of House Captain 2
The University of British Columbia
Vancouver, Canada
5d ago

The Customer Services department of the Chan Centre for the Performing Arts is looking for motivated, well-presented, efficient, customer service-oriented Bar Captains to work concerts, plays, receptions, galas, and conferences. Organizational Status

The Bar Captain position assists the Front of House Coordinator and Concessions Coordinator in supervising Chan Centre concessions staff to ensure strong, efficient customer service. Work Performed

Duties include serving, writing accurate reports, assigning staff breaks, dealing with concessions related issues etc. In addition the Bar Captain will, on rotation, also work a standard FOH and bar positions.

Time Commitment : Applicants must be available for a minimum of 2 shifts a week (approx. 8-10 hours). Shift start times can be in the morning, afternoon or evening.

Must be available to work in May and June. Supervision Received

Works under general supervision of the Coordinators. Supervision Given

Supervises Front of House Attendants during performances and events. May have input into hiring, training, and performance evaluation of staff.

Consequence of Error / Judgement

Errors could have serious impact on relations with users and patrons and negatively effect the reputation of the Chan Centre and the University resulting in lost revenue.

Errors in judgement could result in low staff morale, dissatisfied patrons and / or safety issues. Qualifications

A thorough understanding of Chan Centre concessions policies and procedures. Experience with high-volume beverage service.

Theatre / Concert Hall experience. Experience making espresso and specialty coffee. Ability to communicate effectively verbally and in writing.

Ability to deal with a diversity of people in a calm, courteous, and effective manner. Ability to provide quality service to customers in a courteous, patient manner.

Ability to exercise tact, discretion and patience in dealing with patrons. Must be able to work irregular hours and respond to on-call demands including evenings and weekends.

Physical ability to perform the duties of the job (e.g. standing for long periods of time). Ability to work effectively independently and in a team environment.

Valid First Aid Certificate - Level 1 would be an asset. 'Serving it Right' responsible beverage service certificate is required.

Equity and diversity are essential to academic excellence. An open and diverse community fosters the inclusion of voices that have been underrepresented or discouraged.

We encourage applications from members of groups that have been marginalized on any grounds enumerated under the B.C. Human Rights Code, including sex, sexual orientation, gender identity or expression, racialization, disability, political belief, religion, marital or family status, age, and / or status as a First Nation, Metis, Inuit, or Indigenous person.

All qualified candidates are encouraged to apply; however Canadians and permanent residents will be given priority.

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