Veterinary Client Service Representative - Surgery Department
Oakville, ON, CA
3d ago

Job Description :

VCA Canada Mississauga-Oakville Surgery Department is currently recruiting for a customer service focused Client Service Representative to join our clinic.

This full-time opportunity includes a range of responsibilities involving both hands-on patient care as well as client care.

  • Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities require for this role are;
  • Placing outbound calls to pet parents for follow-up and help with appointment bookings
  • Respond and manage phone and email correspondence with clients and referring veterinarians as well as managing internal office communication
  • Admitting and discharging pet patients
  • Invoicing / billing; creating and discussing estimates; clearly explaining treatment plans to ensure owner understand and consent.
  • Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
  • Strong organizational skills
  • General housekeeping duties;
  • Willingness to learn more regarding veterinary services and updated medical procedures.
  • Working with a team focus, assisting the veterinary staff with various procedures, tasks and treatments.
  • Ability to work in a fast paced environment.
  • VCA Canada Offers!

    At our core are our people people with different strengths and interests that enrich our diversity, innovation and excellence.

    A team we think of as family. When you join our family, VCA Canada offers :

  • Exceptional career development
  • Generous personal pet care discounts
  • A network of highly educated and skilled professionals!!
  • And more perks!
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