Job Description :
VCA Canada Mississauga-Oakville Surgery Department is currently recruiting for a customer service focused Client Service Representative to join our clinic.
This full-time opportunity includes a range of responsibilities involving both hands-on patient care as well as client care.
Your primary responsibility is to ensure our clients and their pets feel welcomed, expertly cared for and appreciated! Additional responsibilities and qualities require for this role are;
Placing outbound calls to pet parents for follow-up and help with appointment bookings
Respond and manage phone and email correspondence with clients and referring veterinarians as well as managing internal office communication
Admitting and discharging pet patients
Invoicing / billing; creating and discussing estimates; clearly explaining treatment plans to ensure owner understand and consent.
Excellent customer service skills; a real aptitude for putting people at ease and creating a welcoming environment
Strong organizational skills
General housekeeping duties;
Willingness to learn more regarding veterinary services and updated medical procedures.
Working with a team focus, assisting the veterinary staff with various procedures, tasks and treatments.
Ability to work in a fast paced environment.
VCA Canada Offers!
At our core are our people people with different strengths and interests that enrich our diversity, innovation and excellence.
A team we think of as family. When you join our family, VCA Canada offers :
Exceptional career development
Generous personal pet care discounts
A network of highly educated and skilled professionals!!
And more perks!