Commissionaires are currently seeking passionate customer service focused professionals to take on a Full Time position in our downtown Head Office.
Commissionaires BC is a Canadian, not-for-profit security / enforcement organization that has been in business since 1927.
Our mandate is to give back to those who served and continue to serve in our communities and country. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial / residential buildings.
Commissionaires operates across mainland BC, deploying 1,200 security guards, bylaw enforcement officers, and detention guards through our 24 / 7 Operations Centre.
Our team works together to ensure the successful day-to-day operations of our organization. As the Service and Response Coordinator, you will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia.
You will work closely with the Operations and Human Resources team to ensure scheduling requests are met.
What’s in it for you?
Opportunity for growth
Work for a reputable and nationally known company
A challenging yet rewarding work environment
You’re a good fit if
You pride yourself on your superior customer service skills
You thrive in a fast-paced environment
You can think on your feet and problem solve
You can work alone or as part of a team
Some of your responsibilities include :
Responding to and monitoring staffing / service requests from internal and external clients
Selecting appropriate employees to fill staffing service requests
Providing a clear and accurate description of work assignments to employees
Shift scheduling using in-house software programs
Ensuring the safety of all staff working alone by effectively utilizing our Lone Work Program system
Maintaining a detailed log after the end of each shift
Producing ad hoc reports as required by various departments
Conducting follow-up reviews with clients to ensure client satisfaction
Your Must-Haves :
You have a minimum of 2 years’ experience in a customer service environment
You have excellent verbal and written communication skills
You have proven time-management and organizational skills
You are able to work in a fast-paced environment
You have the ability to handle stressful situations and remain calm in the event of an emergency
You have a flexible schedule and are capable of working various shifts
Your Nice-To-Haves :
Previous experience working in the security industry
You have a valid BC Security Licence
You have a valid Driver’s Licence with a clean driver’s abstract
You have resided in Canada for the last five years