Field Service Technician - Montreal Floater
STERIS
Montreal, QC, CA
6d ago

Description

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Field Service Technician - Montreal, QC

Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently?

Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience?

If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as a Field Service Technician in the Montreal, ON area!

What you will do as a STERIS Technician :

At STERIS, our Field Service Technicians act as the face of our company by ensuring top-notch service for our customers.

In this field-based, customer-facing role, you will travel to hospital and surgical facilities to maintain, troubleshoot, service, and provide calibration and installation support for steam sterilizers, medical equipment washers and other STERIS products as needed.

In addition, you will be responsible for building positive relationships with customers and colleagues, as well as completing necessary administrative tasks.

  • Service the Greater Montreal area,
  • Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues / problems expediently.
  • Perform preventive and corrective maintenance required on STERIS and related product lines in a safe and efficient manner.
  • This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting / calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.

    e., schematics, diagrams, technical manuals, etc.).

  • Troubleshoot, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components.
  • Ensure a positive Customer experience by providing timely PM performance, service calls, warranty calls, field upgrade programs, etc.
  • Perform minor installations as required.

  • Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization.
  • Increase company growth through identifying sales opportunities and recommending STERIS products / services to Customers.
  • Communicate leads to management and sales staff. Be a positive ambassador for STERIS at Customer sites.

  • Other duties as assigned.
  • What you need to be successful

  • High School Diploma or GED with 2+ years’ relevant experience required. Associate's or Bachelor's degree in electronics, mechanical or similar discipline, plus 1+ years of related experience strongly preferred.
  • Valid driver’s license.
  • Ability to work flexible hours, sometimes outside normal business hours and travel as required.
  • Excellent verbal and written communication skills.
  • Strong technical, organizational, problem-solving, and troubleshooting skills.
  • Experience navigating a computer and exposure to Microsoft Office programs.
  • Ability to work independently without supervision.
  • Flexibility to handle multiple and changing priorities.
  • Willingness to work in a hospital environment which may include visibility to emergency trauma.
  • Physical Working Requirements This position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.
  • Perform work from floor level to above shoulder height. This may include using ladders and / or scaffolds. Routinely lift / lower / carry 1 to 35 pounds and occasionally lift / lower 36 to 49 pounds.

    Walking and standing for extended periods of time. Working in confined spaces and variable temperatures.

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    What STERIS can offer you :

    This is a great opportunity to join a well-established, global company that will invest in your career growth over the long term.

    STERIS wouldn’t be where it is today without our incredible, talented people. That’s why we share in our success together by rewarding you for your hard work.

    Hiring people who are in it for the long run with STERIS is our ultimate goal.

    We offer a comprehensive benefits package, including :

  • Competitive pay
  • Annual merit bonus and incentive plans
  • Extensive hands-on training and development
  • Company vehicle, uniforms and all necessary tools provided
  • Business travel and all related expenses paid
  • Service training and coaching program
  • Medical, vision, dental and life insurance
  • RRSP
  • Paid vacation time and paid holidays
  • Tuition assistance
  • Field Service Technicians receive a company vehicle, laptop, cell phone, company credit card, uniforms, tools, and training / coaching.
  • Opportunities for advancement
  • LI-EP1

    STERIS is a $3B, publicly traded (NYSE : STE) organization with approximately 12,000 associates worldwide and operates in more than 100 countries.

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