Senior Manager, Payments - Full-Time
Toronto, CA
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Job Summary

This role will support the VP, Operations & Payments in executing the strategic vision for payment methods for Meridian and motusbank.

  • Lead and coach a team of business SME’s championing a high-performance and inclusive work environment
  • Build and maintain solid, professional, working relationships with peers within the payments industry and Meridian group of companies.
  • Identify and track performance and success metrics for payment methods (i.e. ATMs, Debit Cards).
  • Support the strategic direction and implementation of strategy for payment methods, processing, clearing and settlement for the Meridian group of companies
  • Inventory and lifecycle management of debit cards and ATMs.
  • Proactively recommend payment initiatives that support payment innovation for the Meridian group of companies and provide an exceptional Member experience.
  • Coordinate audits and implement procedures to ensure compliance with payment regulations.
  • Communicate effectively across diverse audiences, departments and levels acting as an advocate of payment methods.
  • Keep abreast of current and emerging best practices and technologies within the payments landscape.
  • Oversee financial planning of payment methods.
  • Oversee payment initiatives (i.e. Mobile payments, Payments Canada Modernization Program, Interac Instant)
  • Key Responsibilities

  • Support the strategic direction and implementation of strategy for payment methods, processing, clearing and settlement for the Meridian group of companies.
  • Responsible for enhancing stakeholder value by anticipating and meeting Member’s payment needs (Payment Innovation).
  • Manage strategic large payment initiatives and lead change management. Work as a subject matter expert on these initiatives and collaborate with technology teams and external vendors.
  • Write business cases for new initiatives.

  • Lead and execute audits, analyze audit findings and create plan to address any gaps identified.
  • Oversee the financial planning of payment methods along with variance explanations.
  • Coach and lead a team of subject matter experts.
  • Knowledge, Skills, and Abilities

  • Demonstrated ability to think strategically, with a strong ability to translate vision into execution.
  • Over 10 years of experience working in the payments space
  • Strong proficiency in payments regulations
  • Demonstrated leadership and interpersonal skills
  • Strong organizational, analytical and time management skills
  • Strong written and verbal communication skills
  • Understand business risks and exhibits sound judgement and decision-making capabilities
  • Education, Designations, Training, and Experience

  • 10 years or more progressive financial services experience within payment operations
  • 5 years of experience or more in management leading payments teams
  • Degree in technology or finance is preferred
  • Competencies

    Member Focus - Personally demonstrating that our Members are our highest priority.

    Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.

    Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.

    Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.

    Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.

    Integrity - Doing the right thing by always acting with openness, honesty and respect.

    Talent Developer : nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports

  • Creates a Supportive and Positive Team Environment : creates and contributes to a positive team environment which encourages innovation, risk taking, and learning;
  • speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team

    Experience the Difference!

    Thank you for your interest in Meridian Credit Union. Please note that due to the volume of applications, only those under consideration will be contacted for an interview.

    Meridian is committed to providing accommodations for people with disabilities. Should you require an accommodation, we will partner with you to meet your needs.

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