Job Summary :
Supports the Terminal Manager and the General Manager to ensure that all store daily operating procedures are performed on a timely basis as required, while promoting a corporate image of excellence through a strong work ethic, leadership by example, and the consistent delivery of excellent customer service and store visual presentation.
Maximizes sales through the development and supervision of sales associates.
Airport Operations hours are 24 hours; shifts may vary and to the needs of the business. Please include your availability in your application.
Must have an open availability.
Job Responsibilities :
Conducts store opening / closing / shift change procedures.
Provides staff training.
Performs all cash register preparation, float verifications, spot checks, verification of end-of-shift cash reconciliations, and deposits.
Ensure that daily counts on cigarettes, phone cards, newspapers, and other items as required are conducted consistently and that any discrepancies are reported immediately to the Operations Manager.
Ensure that staff report to work on time, dressed in clean full uniform, including nametags.
Ensure all sales associates are aware of daily sales targets.
Ensure customers are greeted promptly and served by knowledgeable, well-trained associates.
Demonstrates effective management of customer queuing
Ensure telephones are answered in a consistent business-like manner and are used only for business-related purposes.
Ensure that all staff tardiness and illnesses are reported to the Operations Manager.
Ensure that sales associates are assigned daily duties and never congregate in the vicinity of the cash desk.
Ensure that staff is aware of procedural changes and / or other latest memorandums.
Has an in depth knowledge of products sold and ensure replenishment and proper rotation of stock on the sales floor.
Ensure all damaged goods are returned to the warehouse properly tagged.
Ensure that housekeeping standards are maintained (i.e. dusting, folding, replacement of burnt light bulbs, sweeping, mopping).
Maintains an ever-vigilant theft and shoplifting awareness and enforces cash register and other policies controlling internal shrink.
Please note that this role is not solely limited to the duties and responsibilities as outlined above and may change with the needs of the business or at the direction of senior management.
Working Relationships :
Consults and helps plan daily activities with Terminal Manager and other Supervisors; manages the activities of staff
Provides supervision and support to store staff
Knowledge, Skills and Abilities :
Leadership qualities, interactive, and approachable
Ability to work in a fast-paced environment
Time-management skills and multi-tasking abilities
Good problem-solving skills
Education and Experience :
High School diploma or equivalent.
One or more years of retail experience
You can expect from us :
$16 per hour wage
Health, Dental, and RRSP benefits coverage after 90 days
Opportunity for growth and advancement in the company
A team-oriented and engaging environment
Headquartered in East Rutherford, New Jersey, Hudson Group is the largest duty-paid travel retailer in North America. It is a wholly-owned subsidiary of international duty-free travel retailer Dufry AG (DUFN) of Basel, Switzerland.
Hudson Group operates over 700 newsstands, cafes, and specialty retail shops in 70 airports and transportation terminals in North America.
Dufry operates over 1,400 stores in 45 countries and 180 airports and transportation terminals around the world.