Junior Property Manager
Timbercreek Communities
Ottawa, ON, CAN
1d ago


Key Responsibilities :

Job Requirements : Customer Service :

Customer Service :

  • Ensure that a superior level of co-operation, service and support is provided to residents
  • Confirm resident issues and service requests are promptly addressed
  • Ensure building standards are maintained to a high level, and that site-level staff are performing duties in a professional manner
  • Train site-level staff on Timbercreek’s standards of Customer Service
  • Leasing :

  • Demonstrate excellent sales / leasing skills by minimizing vacancy (maintaining 100% occupancy)
  • Show suites and process resident applications and lease agreements with regular reporting to the Regional Office
  • Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
  • Assist in the implementation of marketing initiatives and related leasing functions
  • Operations :

  • Manage assigned portfolio of buildings to improve efficiency and reduce operating costs
  • Conduct inspection of grounds, facilities, and equipment to determine if repairs or preventative maintenance is required on a weekly / daily basis to monitor performance
  • Discuss possible renovations or improvements with Regional Manager or Property Manager
  • Ensure apartment complex is maintained and cleaned in accordance with company standards
  • Obtain quotes or bids from contractors for repairs, renovations and maintenance
  • Supervise contractor work to ensure it has been completed and review invoices
  • Responsible for ensuring that day-to-day operations of the building are carried out (general maintenance and cleaning)
  • Ability to coordinate after hours’ emergencies as required
  • Working knowledge of legislation pertaining to the Residential Tenancy Act
  • Ability to represent company at Landlord Tenant Board hearings
  • Management :

  • Directly manage on-site Team Members including : Building Managers, Assistant Building Managers, Maintenance Associate and Cleaners
  • Responsible for planning, assigning and directing work
  • Assist in training on-site Team Members (Building Managers, Assistant Building Managers, Maintenance Associates and Cleaners) with operational procedures
  • Analyze and resolve work problems or assist staff in solving work problems
  • Initiate or suggest plans to motivate workers to achieve work goals
  • Financial and Budgets :

  • Responsible for ensuring rent rolls are accurate
  • Review weekly vacancies / availability reports
  • Review and approve resident leases and renewal leases
  • Review rents to ensure they are at minimum market value
  • Education & Experience :

  • A diploma / degree and / or related experience
  • Approximately 5 years of related real estate experience
  • 1-2 years of supervisory or managerial related experience
  • Exposure to multi-residential or other related industry asset class would be an asset
  • Certified Property Manager designation (CPM) or Accredited Residential Manager (ARM) an asset
  • WHMIS certification would be an asset
  • Experience with Fire Life Safety & Building Inspections would be an asset
  • Knowledge of current laws, legislation and rights concerning residents would be an asset
  • Knowledge of Building / Property Maintenance
  • Basic knowledge of plumbing, electrical, drywall, carpentry, painting, etc.
  • Proficient with use of basic handheld and electrical tools
  • Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
  • Flexibility to work on-call on a rotating schedule (evenings & weekends)
  • Timbercreek Communities is an inclusive and equal opportunity employer. If you require an accommodation to participate in the recruitment process please let us know.

    We will accommodate your needs as required under applicable legislation. Information related to accommodation requirements will be addressed confidentially.

    While we appreciate all applications, only those candidates selected for an interview will be contacted. All selected candidates will be asked to complete pre-employment criminal & background checks.

    Any offer of employment is conditional upon satisfactory results of all applicable checks. We thank all applicants for their submissions.


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