Associate General Manager, Operations - Indigo Bay Bloor (Contract)
Indigo Books & Music
Toronto, Ontario, Canada
2d ago
Job Description

WHAT YOU’LL DO

  • Coach, lead and influence a team of Customer Experience Managers 
  • Ability to make decisions autonomously, as well as in collaboration with the General Manager
  • Execute the store’s annual business plan and supporting the General Manager to ensure the store is well-run, well-merchandised and well-staffed
  • Lead a team of Customer Experience Representatives in the delivery of world-class customer service, effective sales techniques, merchandising standards, and store policies and procedures
  • Take ownership for the performance management of the team of CERs (including training, coaching, motivating and developing the team)
  • Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
  • Engage and inspire our customers on the floor
  • Make meaningful connections
  • Create a warm and welcoming environment in our stores
  • Leverage our product to tell stories
  • Add joy to our customers’ lives
  • Curate specific product collections for each customer you meet

Qualifications

WHO YOU ARE

  • 3+ years of leadership experience 
  • Experience in retail or the services sector
  • Ability to develop direct reports to continually grow their skills as a leader and assist them in achieving their goals
  • Proven track record of achieving sales and performance targets 
  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven


Additional Information

Indigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs. 

WELCOME HOME

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