Outsource Agent
Collect Cents
Mississauga, ON, Canada
11d ago

Description

Early Stage Delinquency Collection Officer - Outsource

Credit Bureau of Canada Collections / Collectcents

Conduct collection calls on behalf of the client for delinquent files assigned with payment arrears of 1-150 days. Assist the customer to seek optimal solutions to cure the account and bring it current in accordance with client guidelines.

  • Call accounts that are past due from 1-150 days
  • Explore solutions to cure arrears and bring the account current while adhering to client guidelines and utilizing an overall good-will approach
  • Make payment arrangements with the customer
  • Work on automated dialer system daily to call customers with past due accounts
  • Maintain customer contact tracking sheets for reporting purposes
  • Meeting customer needs and expectations for outbound contacts, productivity and customer retention.
  • Identify and resolve customer inquiries.
  • Deal with the customers daily through phone, fax and email
  • Have the ability to gather and interpret information regarding the customer’s needs.
  • Strong telephone etiquette
  • Use various search engines when necessary to search for missing customer information to contact
  • Additional Requirements :

  • High school diploma
  • Minimum of 1 year debt collection, customer service or equivalent call centre experience
  • Basic Excel / Microsoft knowledge
  • Problem solver
  • Good verbal and written communication skills
  • Able to work in a high pressure environment
  • Team oriented
  • Overtime (paid) may be required from time to time
  • Compensation : $12 / hr plus benefits & discount programs

    Shift : 2 pm- 10 pm

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