Early Stage Delinquency Collection Officer - Outsource
Credit Bureau of Canada Collections / Collectcents
Conduct collection calls on behalf of the client for delinquent files assigned with payment arrears of 1-150 days. Assist the customer to seek optimal solutions to cure the account and bring it current in accordance with client guidelines.
Call accounts that are past due from 1-150 days
Explore solutions to cure arrears and bring the account current while adhering to client guidelines and utilizing an overall good-will approach
Make payment arrangements with the customer
Work on automated dialer system daily to call customers with past due accounts
Maintain customer contact tracking sheets for reporting purposes
Meeting customer needs and expectations for outbound contacts, productivity and customer retention.
Identify and resolve customer inquiries.
Deal with the customers daily through phone, fax and email
Have the ability to gather and interpret information regarding the customer’s needs.
Strong telephone etiquette
Use various search engines when necessary to search for missing customer information to contact
Additional Requirements :
High school diploma
Minimum of 1 year debt collection, customer service or equivalent call centre experience
Basic Excel / Microsoft knowledge
Good verbal and written communication skills
Able to work in a high pressure environment
Overtime (paid) may be required from time to time
Compensation : $12 / hr plus benefits & discount programs
Shift : 2 pm- 10 pm
Contact us or apply to find out more!