Parts Account Representative
Joe Johnson Equipment Innisfil
Innisfil, ON, CA
6d ago

As the leading distributor of public works equipment, Joe Johnson Equipment (JJE) provides mobile infrastructure- maintenance equipment to municipalities and contractors across Canada and the US.

Through our branch network, we sell, rent, lease, service and support Vacuum Trucks, Refuse & Recycling Collection Vehicles, Street Sweepers, Snow Removal Equipment, Mowing Equipment, Ice Resurfacing Equipment, Sewer Cleaners and Inspection Cameras.

JJE is a dynamic and growing organization, focused on maintaining an employer of choice culture.

We have a stable, team-based and collaborative work environment that drives our organization to be best-in-class within our industry.

We offer opportunities across Canada and the US, and are committed to providing challenging and rewarding career paths for our employees.

JJE provides very competitive compensation packages, robust group benefits and an opportunity to grow professionally. JJE is a proud subsidiary of Federal Signal Corporation.

The Parts Account Representative is responsible for developing long-term relationships with a portfolio of assigned customers and providing informative, professional and timely customer service related to heavy equipment parts orders.

The Parts Account Representative will liaise between the customers and internal sales and service teams to ensure the successful delivery of parts solutions in alignment with customer needs.

BENEFITS

  • Competitive compensation package with annual increase opportunities
  • Robust Group Benefits 100% paid for by the Company inclusive of Health, Dental, Life, Disability and Travel coverage
  • Employee Assistance Program (EAP)
  • Employer Matching Retirement Savings Plan
  • Tuition & Professional Development paid
  • Educational allowance
  • Federally recognized as certified Employment Equity organization RESPONSIBILITIES
  • Post-Secondary Diploma in Sales, Business Administration, a related program OR equivalent experience
  • 3+ years’ experience in a Parts Account Representative role or a related Accounts Management position
  • Experience in sourcing and delivering customer-focused solutions based on customer needs
  • Experience using ERP / Inventory Management systems
  • Advanced experience using MS Office Suite, with a focus on Microsoft Word and Excel
  • Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
  • Some sales experience is considered an asset
  • Ability to problem solve and work well in a team environment
  • Self-directed and positive attitude
  • Good verbal and written communication skills, with strong customer service skills
  • Ability to work within a flexible day schedule if required by business needs
  • Bilingual considered an assetQUALIFICATIONS
  • Operate as the lead point of contact for all parts requests / orders specific to assigned customer portfolio
  • Build and maintain strong customer relationships
  • Research and identify parts solutions for customers
  • Communicate parts solutions to the customers and provide availability, cost and shipping information
  • Recommend related / complementary parts
  • Confirm orders with customers and enter into the system
  • Forecast and track key account metrics
  • Identify opportunities to grow parts sales and collaborate with sales and service teams to execute upon strategic growth opportunities
  • Assist with high severity requests or issue escalation as needed
  • Liaise with Inventory Manager to ensure all parts orders are delivered in alignment with JJE service level agreements and procedures to meet customer expectations
  • Proactively promote parts campaigns, provide order status updates and communicate new products to customers
  • Conduct ongoing training and research related to heavy equipment parts to ensure current and diverse knowledge base and understanding of JJE products
  • Complete additional tasks as assigned We are an Equal Opportunity Employer and we encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
  • If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.

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