Owns customer operational relationship : develops & nurtures to excellent customer satisfaction.
Grows understanding of customer at local & country level to analyze delivery requirements & contribute to customer strategic business plan.
Contact for operational & tactical issues representing delivery of all services (all functions) to the customer : manages performance metrics, reporting, escalation & communication.
Manages expense / cost target commitments for all service delivery requirements implementing & monitoring expense control.
Ensures performance goals are met for all in scope services across all towers : identifying & analyzing gaps & implementing corrective action plans.
Ability to effectively and proactively manage risk for low risk projects.
Supports AST & all delivery organizations to timely, cost effective delivery of SLA requirements identifying & recommending optimization while managing scope, resources & coordination.
Contributes to account service delivery plan.
Identifies incremental revenue opportunities.
Assures compliance with HP and customer's HR, PR, legal, financial, ethics and government related policies, strategies, and processes.
Acts as a team or project leader for small and medium AST / delivery teams by providing managerial and technical direction.
Education and Experience Required :
Bachelor Degree or equivalent combination of education and experience.
3 years relevant industry experience.
Knowledge and Skills :
Ability to build & manage strong customer relationship.
Influence & negotiation skill.
Ability to apply business management & financial concepts to analyze business needs.
Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing, presentation skills, listening actively and projecting a trustable image.
Ability to understand & analyze an issue or problem to implement a corrective action plan Applies appropriate technical knowledge and methods to resolve business issues.
Ability to lead cross cultural, cross tower & cross business team for effective & efficient customer support.
Ability to proactively & effectively manage risk on low to medium risk projects.
Consistently applies Quality & Continuous Improvement Plans.
Ability to develop & present high impact message to customer.
Industry sector knowledge (finance, manufacturing, etc.).
Crisis & conflict management.
About HP Canada Co.
HP Canada Co. creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society.
HP invents, engineers, and delivers technology solutions that drive business value, create social value, and improve the lives of our clients.
HP is Canada’s most sustainable technology company () and is the only PC company on Canada’s Greenest employers list in 2019.
Thank you for taking the time to review our job, if you think it is a match to your experience and interests please apply today we are eager to learn more about you! If you know a friend who may be a fit for the job, please refer them.
Please note the above statements describe the general nature and level of work only. They are not a complete list of all required responsibilities, duties and skills.
Other duties may be added, or this description may be amended at any time.
HP Canada Co. is an equal opportunity employer. We welcome the many dimensions of diversity. Upon request by qualified candidates, accommodation of special needs may be considered during all stages of the selection process within the framework of the HP Accommodation Policy.
If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail hrgsglobalstaffing hp.
com. Note : This option is reserved for applicants needing a reasonable accommodation related to a disability.
In order to satisfy our contractual obligations with clients, the successful candidate will be required to pass a basic, standard Criminal Records check.
You will also be required to sign off on HP's Confidentiality, Non-Solicitation and Conflict of Interest Agreement.