Field Case Manager - Calgary (Remote)
Innomar Strategies Inc.
Calgary, Alberta, Canada
4d ago
source : CareerBuilder, LLC

Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference.

As an organization, we are united in our responsibility to create healthier futures.

POSITION SUMMARY :

Under the direction of a District Manager, the Field Case Manager for the Program is responsible for managing all aspects of the program for assigned physicians in a given geographical area or hospital.

The individual will work directly with the physicians and or the office staff to provide proactive and seamless services with respect to the program by accessing the ongoing needs of each MD / office such that the service levels provide a clear differentiating factor between this Program and other patients’ support programs.

The resulting objective of this superior and proactive service will be to increase the patient program enrolment and improved patient outcomes.

Knowledge in regional government payer policies, private payer policies and procedures is an asset. Regular travel to various HCP offices is a primary responsibility of the role.

The FCM oversees large accounts inclusive of University settings.

PRIMARY DUTIES AND RESPONSIBILITIES :

Be the single point of contact with physicians

Assist MDs in completing Special Authorization (SA) forms, enrolment forms, prescription renewals, and other documentation

Provide ongoing updates to MDs on patient status

Provide therapy guidelines to manage physician expectations with respect to reimbursement

Work collaboratively with Personal Care Specialists, Wellness Case managers and Sales representatives

Provide program service explanation to MDs and / or Office staff

Promote the program with the marketing tools provided

Customize current program elements to meet the needs of assigned physicians : adjust based on in clinic and remote MD needs.

Work in the field and perform regular services calls with MD and / or Office staff

Consult patient charts in order to effectively complete necessary paperwork to obtain coverage

Follow up with MD to insure patient status updates are shared

Responsible for providing customized monthly reports to physicians

Accurate and timely patient charting in CRM

Participate in scheduled physician meetings with Sales representatives

  • Attends scheduled Continuous Medical Education events and reports new activities;
  • Identify areas for risk and foster proactive, continued quality improvement.

  • Proactively provides assistance to resolve client issues with regards to assigned physicians;
  • Provides in service presentation to physicians

    Adhoc duties as assigned

    EXPERIENCE AND EDUCATIONAL REQUIREMENTS :

    A Bachelor’s degree required; sciences preferred

    RN diploma an asset

    Related degree maybe considered (pharmacists, science degrees) or 2-4 years as Associate Field Case Manager or equivalent transferable skills

    Requires a minimum of two (2) to three (3) years in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience

    Previous Case Manager experience an asset

    Basic CCPE an asset

    MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS :

    Superior customer service skills

    Demonstrated teamwork abilities

    Ability to manage multiple tasks and priorities at once

    Comprehension of medical terminology, Ability to read and interpret patient charts

    Strong analytical skills including interpretation of regulation and legislation.

    Ability to make decisions using sound judgment

    Ability to work autonomously

    Strong organizational skills, creative problem solving and results oriented.

    Strong time and project management skills and sense of urgency

    Ability to analyze current enrollment volume by MD

    Ability to analyze enrollment potential based on prescription volume of other biologics

    Ability to engage with a physician and his / her staff as a trusted and well-informed medical counterpart

    Must have a valid driver’s license and possess a car

    Ability to conduct Continuous Healthcare Education (CHE) events with HCPs, which may occur outside regular business hours

    Can interact with multiple sales reps and district managers from the commercial team

    Superior verbal and written communication skills, interpersonal skills and

    Attention to detail.

    Established relationships with Customers in a given territory, an asset

    Knowledge of public, private and federal reimbursement an asset

    Hold and maintain a valid, non-expired, unrestricted driver’s license

    Related degree maybe considered (pharmacists, science degrees) or 2-4 years as Associate Field Case Manager or equivalent transferable skills

    Requires a minimum of two (2) to three (3) years in public or private third party reimbursement arena or pharmaceutical sales experience, managed care, or clinical support, or related experience

    Previous Case Manager experience an asset

    Basic CCPE an asset

    We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

    AmerisourceBergen is a publicly traded Fortune 12 global healthcare solutions company and is one of the world's largest pharmaceutical services companies.

    Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care.

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