Customer Service Representative
Skyservice
Dorval, Quebec
3d ago

SKYSERVICE AIR TRAVEL. EVOLVED. OUR PRIORITY. YOUR SAFETY.

Skyservice Business Aviation Services provides a full range of services from its modern Fixed Base Operation (FBO) facilities in Montreal, Toronto and Calgary and Ottawa.

These bases offer full line service and complete aircraft maintenance and support for today’s most popular business aircraft.

The personal and friendly service and technical expertise have earned Skyservice industry recognition as Canada’s top FBO.

Skyservice has the people, services, and infrastructure to offer corporate and private clients all levels of aircraft management from complete turnkey operations to specific support services for a single airplane or fleet.

People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency.

These are the core values that guide us every day and help build our reputation as leaders in aviation services.

We are looking for individuals who possess a strong drive for results and a passion for understanding and meeting the needs of our customers in a safety focused environment.

If you want to challenge your technical expertise then this is the right team for you!

REPORTS TO : Supervisor, Customer Service

JOB PURPOSE :

The incumbent will act as a liaison, provide services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

KEY RESPONSIBILITIES :

  • Provide high standards service to customers in accordance with Skyservice’s philosophy, ensure efficient and courteous arrivals and departures of customers;
  • Ensure communication and coordination between customers, line service crew and staff;
  • Coordinate fueling, catering, car rental, hotel booking and reservations;
  • Maintain, monitor and update the Aircraft Entry Log and advise Line Service Crew accordingly;
  • Answer the general number phone lines and forward the calls to the appropriate person;
  • Any other duties as assigned by management.
  • QUALIFICATIONSAND REQUIREDSKILLS :

  • Two years’ experience in a customer service environment;
  • Ability to deliver service that is courteous, discreet, efficient, professional;
  • Proactive, sees and understand the customers’ needs;
  • Strong organizational skills, resourceful;
  • Ability to work under pressure;
  • Ability to provide positive attitude while working in a group;
  • Working knowledge of Microsoft Office Products
  • Available to work on different shifts, including weekends and statutory holidays.
  • Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, pleasecontacta member of our Human Resources team for special accommodation.

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