Junior Help Desk Specialist
IBISKA Telecom Inc
Various Locations including Ottawa
6d ago

Job Information :

IBISKA is looking for Junior Help Desk Specialists to work at our client’s sites providing IT first level response to end user requests for technical assistance.

Positions are available in various locations including opportunities in New Brunswick

  • Perform problem analysis and network monitoring and management tasks and respond to user requests ;
  • Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users;
  • log and track requests for assistance; escalate to more senior support specialists as required;
  • Provide advice and technical guidance to end users and technical resources;
  • Maintain records of problems reported and their resolution using the provided ITSM tool;
  • Liaise with end users to ensure maintenance of accounts and software, and to advise end users of upgrades, additions and / or changes to IM / IT resources or configuration prior to their execution; and
  • Perform other Help Desk Specialist related duties incidental to the work described herein.
  • Qualifications

  • 3 years experience as a Help Desk Specialist in an IT Service Desk environment, providing IT-related first line support to 1500+ users
  • 4+ years experience as a Help Desk Specialist working with Active Directory in a Windows Servers 2000 or 2003 or Win7 environment
  • 4+ years experience working as Help Desk Specialist using at least one of the industry standard Information Technology Services Management (ITSM) Tools
  • 4+ years experience as a Help Desk Specialist providing remote desktop or laptop assistance
  • If you have the above qualifications and are interested in this opportunity, please contact us now!

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