Application Field Support Technician
US Based Position Colorado, Denver Area (Must be able to work in USA)
Argus is an automated control systems pioneer with over thirty years of leadership and innovation in control technology.
We were among the first to use computers for integrating the control of greenhouse environments and irrigation systems.
Argus is an entrepreneurial organization built on the expertise of our people. We are committed to attracting and retaining the best employees to ensure we meet the ever-evolving needs of our clients.
Our employees enjoy competitive salaries, benefits and reward programs, within a dynamic work environment. Argus recognizes that our continued success is dependent upon the capabilities and self-motivation of our people, and therefore encourages and supports employee continual growth and development.
WHAT MAKES WORKING AT ARGUS AWESOME :
Great culture and awesome people.
Casual and fun office environment.
Benefits & Pension Plan.
Employee Assistance Program (EAP).
Date : 2020-03-02
Position Title : Application Field Support Technician (US Based)
Department : Application Services Team (AST).
Reports to : Application Services Manager
Job Summary :
This is a US based position working in the Denver area of Colorado (Must be able to work in USA)
The Application Field Support Technician addresses all technical support issues and related processes that may prevent Argus solutions from being continuously operated at client site with performance levels that meet or exceed the agreed upon specifications.
This accountability starts when the Project Design Team hands over a completed project to the AST and continues for the expected life time of the product.
The Application Field Technician is also responsible for any on-site work including but not limited to commissioning, training and other tasks as assigned by the AST Manager.
A key objective of the AST member is to maintain client relationships with the enterprise by responding to all inquiries in a timely manner with the most accurate information possible using whatever media is appropriate.
Provide timely response to customer inquiries using whatever media that is available.
Provide on -site installation support, commissioning, and comprehensive end user training.
Provide support services to internal customers such as the Sales Team, R&D Team and the production team as needed.
Provide suggestions where appropriate, or when the client is unsure how to approach a particular application.
Communicate with the project leader and PDT to get a clear understanding of the project scope, timing, and any other useful information to assist in working towards closing the project : system configuration, commissioning and user training.
Reporting any new business opportunities to the sales team including expansions, updates or upgrades.
Closely monitor client needs such that systems can be evolved to meet their needs. This includes constant contact with clients throughout the life of the system and co-ordination with the rest of the enterprise as needed.
This includes soliciting feedback on our performance and relationship management and identifying new business opportunities or any challenges encountered.
Continue to educate users on the technical and operational specifications of their Argus related equipment.
Provide appropriate hardware support and direct the AST department to dispatch replacement parts by use of our Service Event procedures, in a timely manner.
Collaborate with third party providers or clients to identify and resolve site specific Argus related issues.
Document and present clearly to the supervisor and clients the possible consequences of application decisions or judgments that are overruled or disregarded (e.
g., not configuring alarms).
Comply with policies and procedures as specified in the Argus Employee Policy Manual and Quality Management System.
Comply with any local electrical codes, regulations or laws as applicable.
Constantly communicate schedule, and job status with the enterprise using company approved applications such as Epicor, Jira and Confluence.
Document site visits using the trip report template in Confluence.
Document any customer feedback into company Quality Management System as appropriate.
Working Conditions :
Work is mainly performed in the field at a job site or in a remote office location with minimal supervision.
This is a full-time position based on a 80 hour 2-week basis, Monday to Friday, unless otherwise specified
Employment Requirements :
Diploma in Technology (Electrical Engineering) or equivalent education or experience.
5-10 years’ experience servicing the greenhouse or horticultural industry.
Willingness to travel up to 80% of the time on short notice
Good command of the English language both written and oral.
Field installation, commissioning and startup experience
Self-Starter, team player and service excellence mindset
Able to interpret industry standard electrical schematics, plans and specifications
Experience with Argus Control products or other climate control systems an asset
HVAC or low voltage installation experience an asset
Training will be provided, support from internal service team provided.
Employee to provide own tools as needed replacement tools to be covered by Argus.