AFL is a leading provider of integrated solutions in the fiber optics industry. By offering expertise, products, and services in engineering, construction, and installation and repairs, AFL provides end-to-end solutions for customers’ broadband networks.
From being environmentally-conscious to ensuring a healthy and safe working environment, AFL invests in its employees. AFL proactively engages with its communities through grants, service projects, environmental initiatives and more.
Through a culture of commitment and collaboration, the company is a trusted advisor for customers in the telecom, oil and gas, and utilities markets.
AFL is proud of its impact on communities, connecting people with innovative technologies, exceptional products, and high-quality services.
We have a reputation in the fiber optics industry for consistently being at the forefront of technology and innovation. Want proof?
We were founded in 1984 with a single product, fiber optic ground wire. Today, we sell thousands of products and services to multiple markets across the globe and have become a billion-dollar company in revenue.
Not only do we have a track record for growth and financial stability, but we are also backed by Fujikura, a $6 billion company with a 128-year history of product innovation.
With our culture of commitment and professional growth opportunities, AFL will give you the opportunity to reach new heights and take your career to the next level.
AFL has operations in Canada, the U.S., Mexico, Europe, Asia, and Australia and employs over 6000 people worldwide.
Under the direction of the Field Service Manager, the Field Service Technician (I&R) is responsible for installing and repairing voice, data and smart home services (phone lines, internet, TV, alarms) for residential and business customers.
The incumbent will deliver first-class customer service and commitment to safety and quality.
Provide unparalleled customer service excellence
Install residential Copper and Fiber voice, internet & max tv and applications. Complete other installation and repair functions as assigned
Trace and locate appropriate telecommunications links
Promote products and services when appropriate
Maintain Company vehicles to ensure excellent working condition, cleanliness, and adherence to regular maintenance schedule
Operate equipment and tools in a safe manner, while being respectful of customer property
Ensure test equipment and tools are maintained in excellent working condition
Trouble shoot technical issues swiftly and accurately
Work indoors, outdoors and aloft at customer locations
Assist with safe operation of bucket truck controls, where required
Provide customers with information on job status; explain and discuss details regarding progress, issues, and applicable charges
Responsible for administrative tasks, including : preparing time and expense reports, clearing jobs in Web Tracker entries, and Company vehicle mileage tracking
Help build and maintain positive relations within the team
Protect organizations’ values by keeping information confidential
Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment
Adhere to and promote the environmental, health & safety policies of AFL
Employee may be asked to perform other ancillary or related duties as required, to meet the ongoing needs of the organization.
Knowledge & Experience
Previous experience in the telecommunications industry an asset
Industry Training Authority (ITA) Certification as a Security Systems Technician ( under supervision acceptable) in BC / equivalent industry experience is an asset
Passion for customer service
Strong mechanical, technical and analytical ability
Ability to do fine, precise work with their hands
Ability to work aloft including climbing ladders and poles
Ability to assist with bucket truck control operation, where required
Proficient in operating hand and power tools, and test equipment
Normal color vision to work with color-coded wiring
Ability to effectively handle both favorable and unfavorable customer interactions
Fluent in English (reading, writing and conversational)
Valid class 5 driver’s license. May be required to operate Company Vehicle and meet AFL’s internal Motor Vehicle policy
Skills and Abilities
Safety-Oriented - safety is one of our core values. Job site safety is everyone’s responsibility, including yours
Flexible - open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
Detail-oriented - excellent attention to detail with the ability to follow through on assigned tasks
Independent - ability to work well under limited supervision
Analytical Thinking / Problem Solving - capable of complex reasoning analysis
Results-focused - driven to achieve
Interpersonal skills - able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
Adaptability - capable of working in a fast-paced environment, adapt to various situations and prioritize multiple work assignments simultaneously
Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
Physically demanding workload and work environment
Work in locations that preclude the ability to return home
Work in all weather conditions
Travel is required
Various shifts as assigned (morning, evening, weekend, and statutory holidays)
Why Work for AFL
We Care : Our Employees are eligible to participate in our amazing Total Rewards Program which offers : Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
We Include : AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
We Develop : We enthusiastically support learning and advancement opportunities for our team members.
We Reward : Abundant discounts with various retailers via our Work Perks Program.
We have Fun! Employee Events throughout the Year!
We Connect . #WeareAFL