Field Technician
AFL
Regina, SK, Canada
2d ago

AFL is a leading provider of integrated solutions in the fiber optics industry. By offering expertise, products, and services in engineering, construction, and installation and repairs, AFL provides end-to-end solutions for customers’ broadband networks.

From being environmentally-conscious to ensuring a healthy and safe working environment, AFL invests in its employees. AFL proactively engages with its communities through grants, service projects, environmental initiatives and more.

Through a culture of commitment and collaboration, the company is a trusted advisor for customers in the telecom, oil and gas, and utilities markets.

AFL is proud of its impact on communities, connecting people with innovative technologies, exceptional products, and high-quality services.

We have a reputation in the fiber optics industry for consistently being at the forefront of technology and innovation. Want proof?

We were founded in 1984 with a single product, fiber optic ground wire. Today, we sell thousands of products and services to multiple markets across the globe and have become a billion-dollar company in revenue.

Not only do we have a track record for growth and financial stability, but we are also backed by Fujikura, a $6 billion company with a 128-year history of product innovation.

With our culture of commitment and professional growth opportunities, AFL will give you the opportunity to reach new heights and take your career to the next level.

AFL has operations in Canada, the U.S., Mexico, Europe, Asia, and Australia and employs over 6000 people worldwide.

Position Overview

Under the direction of the Field Service Manager, the Field Service Technician (I&R) is responsible for installing and repairing voice, data and smart home services (phone lines, internet, TV, alarms) for residential and business customers.

The incumbent will deliver first-class customer service and commitment to safety and quality.

Responsibilities

  • Provide unparalleled customer service excellence
  • Install residential Copper and Fiber voice, internet & max tv and applications. Complete other installation and repair functions as assigned
  • Trace and locate appropriate telecommunications links
  • Promote products and services when appropriate
  • Maintain Company vehicles to ensure excellent working condition, cleanliness, and adherence to regular maintenance schedule
  • Operate equipment and tools in a safe manner, while being respectful of customer property
  • Ensure test equipment and tools are maintained in excellent working condition
  • Trouble shoot technical issues swiftly and accurately
  • Work indoors, outdoors and aloft at customer locations
  • Assist with safe operation of bucket truck controls, where required
  • Provide customers with information on job status; explain and discuss details regarding progress, issues, and applicable charges
  • Responsible for administrative tasks, including : preparing time and expense reports, clearing jobs in Web Tracker entries, and Company vehicle mileage tracking
  • Help build and maintain positive relations within the team
  • Protect organizations’ values by keeping information confidential
  • Enhance organizational reputation by accepting ownership for accomplishing requests and exploring opportunities to add value to job accomplishment
  • Adhere to and promote the environmental, health & safety policies of AFL
  • Employee may be asked to perform other ancillary or related duties as required, to meet the ongoing needs of the organization.
  • Qualifications

    Knowledge & Experience

  • Previous experience in the telecommunications industry an asset
  • Industry Training Authority (ITA) Certification as a Security Systems Technician ( under supervision acceptable) in BC / equivalent industry experience is an asset
  • Passion for customer service
  • Strong mechanical, technical and analytical ability
  • Ability to do fine, precise work with their hands
  • Ability to work aloft including climbing ladders and poles
  • Ability to assist with bucket truck control operation, where required
  • Proficient in operating hand and power tools, and test equipment
  • Normal color vision to work with color-coded wiring
  • Ability to effectively handle both favorable and unfavorable customer interactions
  • Fluent in English (reading, writing and conversational)
  • Valid class 5 driver’s license. May be required to operate Company Vehicle and meet AFL’s internal Motor Vehicle policy
  • Skills and Abilities

  • Safety-Oriented - safety is one of our core values. Job site safety is everyone’s responsibility, including yours
  • Flexible - open to change & new information and rapidly adapts to changing conditions or unexpected obstacles
  • Detail-oriented - excellent attention to detail with the ability to follow through on assigned tasks
  • Independent - ability to work well under limited supervision
  • Analytical Thinking / Problem Solving - capable of complex reasoning analysis
  • Results-focused - driven to achieve
  • Interpersonal skills - able to collaborate on projects, maintain effective relationships, and communicate clearly at all levels of the business
  • Adaptability - capable of working in a fast-paced environment, adapt to various situations and prioritize multiple work assignments simultaneously
  • Team Player skills - Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times
  • Working conditions

    Physical Requirements

  • Physically demanding workload and work environment
  • Work in locations that preclude the ability to return home
  • Work in all weather conditions
  • Travel is required
  • Work Hours

  • Various shifts as assigned (morning, evening, weekend, and statutory holidays)
  • Why Work for AFL

  • We Care : Our Employees are eligible to participate in our amazing Total Rewards Program which offers : Extended Health and Dental, Vision Care, Life Insurance, RRSP matching, Employee and Family Assistance Program and more.
  • We Include : AFL is an equal opportunity employer that’s committed to accessible, inclusive employment.
  • We Develop : We enthusiastically support learning and advancement opportunities for our team members.
  • We Reward : Abundant discounts with various retailers via our Work Perks Program.
  • We have Fun! Employee Events throughout the Year!
  • We Connect . #WeareAFL
  • Apply
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