Banquet Manager
Toronto, Ontario, Canada
4d ago

Banquet Manager

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

These emotional connections are not just for guests. As part of the Fairmont Royal York family, you will be tasked with creating impactful relationships with your colleagues.

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you :

  • Employee Assistance Program (EAP)
  • Extended Healthcare Plan Coverage
  • Opportunity to develop your talent and grow within the Company and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
  • All Heartists Travel Program for stays at properties world-wide
  • What you will be doing :

    Ensure successful planning, organization and co-ordination of all assigned functions within the Department. The Banquet Manager is present on the floor.

    The Banquet Manager is responsible for the coaching, counseling the staff while fostering a strong relationship with the client.

    Directly responsible for standards, recognition and discipline of staff in addition providing exceptional outcomes on functions up to 1500 people.

  • Ensure the smooth daily operation of the banquet department including servers, bartenders & porters
  • Responsible for daily operations of events
  • Coordinate the training & development of all banquet staff to ensure hotel standards are maintained
  • Organize & coordinate function room set-ups and food and beverage services
  • Conduct frequent inspections of banquet facilities & equipment, reporting any deficiencies to maintenance
  • Liaison with conveners before, during & after all services to ensure expectations are exceeded
  • Attend pre and post-convention meetings when scheduled
  • Maintain and ensure that all function information is kept up to date with respect to all changes and / or revisions
  • Ensure high level of departmental morale through coaching & communication and leading by example in forming strong relationships
  • Take a constructive approach to achieving departmental goals with regards to the Planner scores, financial targets and health and safety & engagement
  • Foster a positive approach towards Health and Safety with all staff and maintain a low frequency of accidents
  • Work closely and communicate effectively with all coordinators of convention and catering events
  • Ensures every aspect of meeting planners experience is outstanding (ie. Setup, lighting, meal service, problem resolution, timing, cleanliness)
  • Follow up on any clients concerns that arise during a program
  • Cooperate in all respects especially with reference to scheduling and the sharing of staff during busy periods
  • Coordinate with the chef and his subordinates on the execution of meal service for all catered functions
  • Communicate guest satisfaction and concerns that arise in respect to food product
  • Foster positive interdepartmental relationships within the hotel
  • Ensure that equipment needs are adequately maintained and inventories kept
  • Other duties as assigned
  • Your experience and skills include :

  • Three years food and beverage management experience required
  • Previous experience in banquets in a luxury hotel is preferred
  • Experience in a unionized workplace preferred
  • Fluency in English (written and verbal) required
  • Post-Secondary Hospitality Degree / Diploma
  • Strong computer skills in Microsoft Suite required
  • Physical Aspects of Position (included but not limited to) :

  • Frequent standing and walking throughout shift
  • Intermittent sitting throughout shift
  • Occasional lifting and carrying up to 50 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Your team and working environment

    For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital.

    Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold the property’s exclusive hotel within a hotel luxury experience.

    Another stunning chapter for Fairmont Royal York has begun. To learn more, click .

    Note : Must already be legally entitled to work in Canada to be considered for the position.

    In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Vaccination Policy.

    Our commitment to Diversity & Inclusion :

    We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

    Why work for Accor?

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.

    We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

    By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

    Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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