Engaging service,delicious cuisine and distinctive surroundings make every special event atFairmont Hotels & Resorts a truly memorable affair.
Showcase yourcommunication and organization strengths as Assistant Banquet Manager, whereyou will lead and liaise among multiple departments to ensure each groupfunction is truly exceptional.
Hotel Overview : Fairmont Hotel Vancouver is aglorious landmark that captures the hearts and imaginations of all who visit.
Reigning from her prestigious address on Georgia Street at the center of thecity, this Castle in the Heart of Vancouver is surrounded by a diverse artscommunity of galleries and theatres, a thriving shopping district, exhilaratingnightlife and world class cuisine.
Join our team and welcome our gueststo extraordinary experiences at their home away from home
Summary ofResponsibilities :
Reporting to theDirector of Banquets, responsibilities and essential job functions include butare not limited to the following :
Consistently offer professional, friendly and engaging service.
Lead and supervise the Banquet team in all aspects of the department and ensure service standards are followed
Adhere to Opening & Closing checklists
Handle guest concerns from beginning to end
Support all 4 Business Pillars (Colleague, Guest, Brand, Owner)
Review all banquet event orders to ensure proper set-ups are in place and correct
Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
Ensure proper staffing and scheduling of all Banquet Colleagues in accordance to productivity and Collective Agreement guidelines
Effectively operate and create an environment that is committed to exceeding guests expectations by organizing employees tasks and assignments on a daily basis
Check meeting room setups to ensure accuracy and consistency in set-up
Responsible for maintenance and upkeep of the banquet floor
Meet clients for specific rooms and functions
Follow all safety and sanitation policies when handling food and beverage
Organize ship & receive the client’s package
Perform regular service and procedural audits
Follow-up on all accident reports
Contribute to a positive work environment and ensure all concerns are communicated to Banquet Management in timely fashion
Develop interdepartmental relationship and use influence to achieve departmental goals
Maintain consistent floor presence
Complete Colleagues performance reviews.
Ensure standards of performance management are followed
Provide follow up and coaching to ensure Colleagues exceed expectations
Drive Guest Satisfaction (VOG) success through strong championing
Other responsibilities and duties as required
Minimum 3 years of Food and Beverage experience required, including front-line leadership experience
Capable of handling 10-1500 guest events
Strong computer skills (Word, Excel, PowerPoint, POS)
Previous experience in a unionized environment preferred
College degree in Hospitality management or related field preferred
Must be able to work independently
Excellent communication and organizational skills
Strong interpersonal and problem solving abilities
Highly responsible and reliable
Ability to work well under pressure in a fast paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Serving It Right certification required
Ability to work a flexible schedule including evenings, weekends, and overnight shifts
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.