As a Program Instructor you will be directing, influencing and supporting clients, other clever canines team members, including assistant instructors and volunteers, through the facilitation of programs offered by clever canines.
Being a clear and confident communicator enables you to build trust easily among your clients and other team members. Minimal administrative duties will be required, such as sending and responding to client emails, client reach-
outs (via email or phone), team evaluations, team building, and other similar tasks. You will guide clients through new experiences with their dog and provide unconditional support along the way.
Confident and passionate, you need to be as comfortable at the end of the leash as you are at the receiving end of questions and concerns.
You are the first impression our clients have to clever canines methods and philosophies, therefore being professional, empathetic, enthusiastic, and having strong listening skills are vital.
You will lead, motivate and inspire both clients and your team. You will be responsible for building and strengthening your program team, developing your team’s skills and knowledge, and encouraging company participation in events and initiatives.
You may wish to participate in the hiring process specific for your team, as you understand the needs on your team best.
Your ideas, skills, and understanding of both client and company needs will allow you to offer continuous ideas for improvement and development within any clevercanines program offering.
You are encouraged to participate in brainstorming new business ideas that may be implemented into regular offerings in the future.
Private sessions (home visits for behaviour, support, and / or treadmill instruction) will be optional based on your own interest and your level of training within the clever canines passport system.
from assistants, to volunteerstake charge of the class, make final decisions (sometimes doing so quickly), delegate when necessaryfollow up with clients, team members, managers, office etc.
to ensure commitments made to clients have been seen through to completionbrainstorm solutions with team manager to support clients and / or use clever canines library resource to search answersunderstand what resources clients have access to, and direct them to appropriate tools that can support them in succeeding, example : relaxation protocol, handouts, coupons, etc.
debrief after each classoversee Assistant management of ensuring volunteers’ individual goals have been metcommunicate to office any and all important messages and emergenciesattend client pub nights (if applicable)hand-
write thank you cards to each volunteer in your class at the end of each sessionhand-write cards to selected clients at the end of each sessionparticipate in client reach-
outs by sending emails from the info address, or making phone calls from the officeset up / tear down of equipment (if applicable)take attendance of all employees and submit time sheets bi-
weeklytake attendance of clientsbe responsible for the overall safety of the grouptake charge in an emergency situation
skills and attributes
The Program Instructor training program will take between three and six months, depending on your time commitment, before you will be approved to instruct a program without a team trainer.
The training program includes a combination of class observation, participation in training programs, classroom style learning and mentorship.
You must be available for a variety of training shifts prior to being approved to teach your own program.
clever canines training classes are run year round, mostly on evenings and weekends. We do our best to be flexible with scheduling and our team members help to support flexibility by picking up shifts through our online scheduling system.
Most training classes are run in a variety of outdoor locations. You must have reliable transportation to each location and feel comfortable travelling throughout the city.
A smart phone is required to clock in and out of shifts.
wage and benefits
The salary range for part-timeProgram Instructor is between $15 and $27, which is paid on a per class basis.. You will receive minimum wage for any approved administration you do outside of class time, as well as minimum wage for all field training shifts, and all mandatory meetings.
Becoming part of the clever canines team also gives you additional perks, such as free training programs, a great discount off day school visits, free club 360 membership, staff discounts at various retailers, and more.