At Intrigue, our purpose is empowering leaders to strengthen communities . We believe in giving the right people the right tools to solve problems for impacting the lives of others.
We do this by building our client's world-class marketing campaigns that deliver results. We believe the most vital part of a marketing campaign is the website that supports it.
With the backing of a world-class website, the rest of our team is empowered to build a marketing campaign that will truly help grow our client's businesses.
Intrigue is one of Canada's 500 fastest growing companies 3 years in a row. We are developing systems and technologies to empower entrepreneurs around the country, and we need your help to make it happen.
We have developed an organization for leaders to :
The purpose of this role is to be responsible for data and reporting at Intrigue. Data is becoming more important than ever, and with so much data available, it is vital that we are looking at the right data at the right time to make strategic decisions.
In this role, you will focus on ensuring our clients are getting world-class reporting on their campaigns as well as ensuring the team has the proper data and reports they need to run the best campaigns possible for our clients.
In order to understand Intrigue to the fullest, you will start with a 10-month onboarding period working alongside project team members, managers and leads as a Project Coordinator to learn the business and to help deliver client projects efficiently.
As you grow in the Project Coordinator role, you will start to receive cross-training to make the transition into becoming Intrigue's in-house expert on analyzing data and reporting;
our Data Analyst and Reporting Specialist.
Onboarding : Project Coordinator Role Description
Immediate Manager : Project Manager
Scoping and Preparing Marketing Campaigns
Review MAP submissions for accuracy and 100% completion
Manage the booking and scheduling of case studies and regroups sessions
Coordinate the scoping assignment of team members and follow-ups recaps
Ensure the accuracy and completion of MAP scopes, audits and strategy notes for MAP presentations
Assist with outlining campaign timelines
Campaign and Project Implementation
Manage the client onboarding process and administrative tasks associated with the implementation to ensure proper account setup
Book all internal kick-offs, content sessions, video shoots, etc., and send agendas and reminders to clients
Compile and send meeting action items after every client meeting / call
Coordinate with team members and clients to successfully execute projects and campaigns that meet their deadlines
Follow-up with clients to ensure requirements or assets are received in a timely manner
Work with the accounting department to ensure accurate and timely client invoicing
Liaise with vendors and freelancers for project status updates and communicate to the project team and client
Ensure internal and client review process is being followed for every deliverable
Monitor workflow and capacity and support Team Leads with respect to resources and scheduling and revise as appropriate to meet changing needs or requirements
Monitor project milestones and deadlines to ensure timely delivery and seamless client experience
Manage daily ad hoc client requests
Operations Administrative Support
Manage client success reporting set-up and create templates for the Operations team
Submit and follow-up on cases in Salesforce
Update capacity monitor with stat and Intrigue holidays
Investigate action items and assist with bulk transfers or updates
Manage Slack client channels
Maintain and improve scalable, efficient processes and systems to better manage workflow and communications
Manage QA checklists and process documentation
Qualifications and Skills
Post-secondary in business, marketing, or related field
Digital agency experience is an asset
Experience in a customer-facing role
Adept at learning and working in multiple technological systems and software
Excellent written and verbal communication skills
Strong critical thinking and problem solving
Ability to work under pressure and meet tight deadlines; work independently, with little supervision and within a team environment
Once you have completed your onboarding training, you will move into the Data Analyst and Reporting Specialist position.
Data Analyst and Reporting Specialist Role Description
Immediate Manager : Operations Manager
100% of client reports completed on time
Annual Client Complaints about Reporting / Data 3
Setting up big data reporting solution for our team in the first 12 months
100% Completion of Leaderbuilding
Responsible for ensuring all of our account managers have a client report ready for the 10th of every month to report to their clients
Setup of reporting for all client campaigns
Solving any bugs / issues that come up in reporting
In-House Expert For the following Platforms
Google Search Console
Google Data Studio
Responsible for Team Best-in-Class Reporting
Building a solution so we can see reporting and data across all client campaigns
Reporting to the team the best performing campaigns by industry to help them focus on building the campaigns that produce the best results
Knowledge & Skills
Extensive knowledge in Google Analytics, Google Search Console, and Google Data Studio
Ability to review, analyze, and report data
Comfortable managing 50+ accounts and communicating with the team on a regular basis
Technical understanding of online marketing
Demonstrated client focus
High attention to detail
An insatiable thirst for knowledge
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications;
establishing personal networks; participating in professional societies
Able to perform under tight timelines