What you'll do in your role.
Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.
Coach associates in building relationships with customers and understanding their needs. Ensure that associates deliver a strong customer experience that will allow the customer to confidently recommend T-
Mobile to their friends and family. Ensure that every need the customer has when coming into the store is met before they leave, right fitting the solution and making sure associates set them up for success through the customer on-
boarding process. Train store associates in using store systems to support the Customer Experience, including the Point of Sale and Customer Account
Hire and develop a team of effective Sales Associates. Make staffing adjustments as needed to meet the needs of the business.
Appraise employees to determine eligibility for promotions or other status changes. Cultivate an environment which supports T-
Mobile’s values. Utilize tools and resources to grow internal talent to the next level. Build skills and successes through continued coaching and performance assessment conversations
Maintain a neat clean organized store environment at all times. Responsible for the overall productivity results in the store.
Drive operational efficiencies to help minimize risk and protect the stores assets. Deliver financial results based on key performance indicators.
Identify ways to manage and control store expenses
Keep abreast of the rapidly evolving T-Mobile technology. Ensure that sales associates are up to speed on new products and offerings and know the sales techniques necessary to sell them
Meet or exceed sales goals for the store
Ensures that visual merchandising is appealing to customers while adhering to T-Mobile standards
The experience you'll bring.
Basic computer skills and knowledge of common business applications, such as web browsers, Outlook, Microsoft Office
Excellent communications skills, orally and in writing
Ability to lead and coach to deliver financial results
Ability to utilize T-Mobile values to deliver results and make business decisions when operating the store
Sales and sales management experience with a customer focused, operationally excellent retailer, along with an established record of high personal performance
Consultative sales and sales management in fields involving consumer technology, applications and content, along with an established record of high personal performance
Operational and financial performance management, including site profit and loss management
Fluent in English and Spanish and able to communicate in both languages (language requirements can vary by location)
High School Diploma / GED
Bachelor’s degree Preferred