About Lam .
Together we move the Atoms that move the World :
Imagine working on the front lines of innovation! As one of the semiconductor industry's leading suppliers of wafer fabrication equipment and services, our technology depends on finding and hiring the best and the brightest employees.
We know that our dynamic, global team of exceptional employees is essential to our continued growth.
Lam Research - where successful people want to work :
We are a company comprised of people who work hard, deliver outstanding results and maintain a sense of humor during even the most challenging times.
This is truly a rare opportunity. Lam Research is a market leader where our core values are not just words on the back of your badge.
Given the criticality of this role to Lam Research's success, this philosophy starts with you.
Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications / upgrades to existing systems.
Key field support role for Beta sites, evals or first in fab installations.
Field owner to drive and resolve process / system
for related escalations and quality investigations.
Setup and complete experiments, collect data, generate and analyze reports for both internal and external distribution and provide recommendations.
Develop processes for new applications at customer sites on existing Lam equipment.
Define roadmaps to meet requirements, goals and milestones for new technology process supporting existing processes, correcting process deviations through root cause analysis.
Develop new or modified processes, define best known method process recipes, and work closely with the hardware engineering team to define chamber requirements and characterize hardware designs that meet customer performance requirements.
Design statistical experiments and analyze results to optimize device architecture and / or process modules to ensure the identification and resolution of process and defect issues and communicate results across the organization.
Deliver robust solutions to development needs in conjunction with development engineering groups.
Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro / mechanical equipment, computer systems, complex software, or networked and / or wireless systems.
Present technical and marketing materials to a high standard.
Any other duties as assigned by the immediate supervisor.
Other Job Responsibilities
May own customer / site KPIs. Provides technical instruction and leadership on installs, repairs, operations and calibration.
Coordination of application of new procedures.
May provide on-site instruction to sub-contractors and customers.
Work closely with FSE on complex problems which impact process output
Defines general engineering approaches as well as specific solutions.
May execute fundamental engineering design and analysis with supervision.
Coordinates statistical analysis of failure rates and develops CIP
Provides input to Lam Management on the strengths, weaknesses, opportunities and threats of and for Lam products
Works closely with Field Service, Tech Support, Sales and Corporate Engineering as well as customers to understand customer issues and demands in order to anticipate and report those to set objectives and procedures to achieve the need.
Advises to effect design changes. Regularly contributes to key technical solutions, technology and process development.
Monitors / analyses equipment performance trends
Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new / additional needs are identified.
Work closely with customer to understand customer issues and demands.
Initiate process projects and manage customer and product group to drive to closure.
PhD in Electronics, Chemistry, Physics, Material Science or related field with 3+ years of work experience; or
MS with 6+ years of work experience; or
BS with 8+ years of work experience
Work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercise good judgment in selecting methods, techniques and evaluation criteria for obtaining desired results and addressing difficult engineering issues.
Strong organizational skills and demonstrated ability to manage multiple tasks simultaneously and ability to react to shifting priorities to meet business needs and deadlines
Excellent people skills with demonstrated ability to work effectively and efficiently with diverse teams, customers, internal and external partners
Collaboration / Matrix environment mindset