Account Manager
Richmond, Canada
5d ago

The Role Areas of Accountability

  • Responsible for overall workflow and output of your assigned key accounts to meet monthly revenue targets
  • Creating relationships with assigned key accounts to ensure customer retention and future opportunities
  • Answering incoming calls on queue and direct line, addressing customers’ needs, and problem solving trouble calls
  • Responsible for keeping current with the work due in each of the buildings of your assigned key accounts
  • Responsible for daily outbound calling as per schedule for authorizations of pending inspections and all repairs
  • Invoicing and maintaining currency with the 5 day goal
  • Coordinating work of service technicians and ensuring optimum schedules
  • Liaising between customers, customer service, and service technicians.
  • Dispatching and scheduling technicians to service calls along current TC process guidelines
  • Communicating with customer as necessary as job progresses
  • Previous account management experience or 1-2 years working in customer service
  • Professional, articulate and well accustomed to a client facing role
  • Previous experience in administrative support role
  • Proficient working experience with Microsoft Office Suite
  • Detail oriented with strong organization skills
  • Why Work for Us?

  • Career-path opportunities for the right person
  • Full benefits after 3 months of employment (50 / 50 shared)
  • RRSP matching after 1 year
  • Company-wide bonuses
  • Fun corporate events
  • Community involvement, fundraising, and volunteerism
  • Hiring Process

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