Operations Field Supervisor
Montréal, Quebec
3d ago

This position is responsible for :

Internal Business Management Responsibilities

  • Manage customer schedules as requested
  • Schedule appropriate drivers and equipment to meet the customer’s service requirements while maintaining the company’s budget commitment and mitigating overtime
  • Manage domiciled and surge equipment requirements, including rental units
  • Report on fuel efficiency and idle percentage
  • Resolve equipment breakdown issues and driver scheduling issues
  • Facilitate daily communication and issue management with customers, drivers and staff
  • Review driver productivity and utilization reports and provide recommendations to Manager
  • Monitor driver activities through Onboard and job site observations and ensure drivers are compliant and working in a productive manner
  • Generate KPI reports and issue to management as required
  • Audit all vendor invoices including fuel, rentals
  • Audit payroll reports and OT reports
  • Manage and monitor dispatch and admin performance
  • Coordinate scheduled PM service of equipment to mitigate additional costs
  • Partner with Safety & Compliance regarding accidents, incidents and safety priorities
  • Review and report all non-revenue and stem hours to Manager
  • Oversee driver agency vendor relationships and requirements
  • Deliver stage one and two discipline to drivers as required.
  • Manage and enforce PPE and uniform requirements of drivers.
  • Manage in accordance with the company’s policies and procedures to obtain optimal
  • customer service and efficiency
  • Customer Facing Responsibilities :

  • Developing and maintaining customer SOP's for each assigned account
  • Coordinate a standing weekly schedule of customer site visits, ensuring consistent engagement with customers and drivers
  • Providing professional responses to customer emails and communications
  • Participate in customer meetings as requested
  • Track customer key performance indicators
  • Develop strong working relationships with key stakeholders within our customers organizations
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