Implementation Specialist- Payroll
Dartmouth, NS, Canada
1d ago


The Implementation Specialist (IS) is accountable for all aspects of assigned payroll account setup, including analysis, configuration, validation, issue resolution, process training, initial live run(s) support, and turnover to Client Services.

The IS must be capable of successfully implementing new business, platform conversions and existing account reconfiguration (for example, spin offs), ensuring a high degree of client satisfaction and maintaining high productivity regardless of the processing platform or client facing application involved.

The IS works with small sized organizations, limited complexity and feature / functionality usage. The roles demands a solid foundation in client service with strong organizational skills.


  • Adhere to the ADP Implementation Methodology to implement payroll solutions to new and existing ADP clients- Assume responsibility and accountability for their client projects
  • Partner with Sales and Client Services to ensure a smooth transition from Sales to Implementation to Client Services
  • Analyze client's payroll needs via the telephone or at client site to determine the necessary set-up
  • Configure ADP Payroll accounts that follow the company guidelines
  • Confirm Ledger set up as per Sales Order and in accordance with SOX Compliance
  • Develop a project plan to ensure a successful implementation
  • Communicate client responsibilities and keep them on track with their tasks to ensure that solution is delivered on time
  • Formally track issues and orchestrate resolution
  • Prepare client profile / file including all optional features as per sales orders
  • Support client through validation and testing as well as support first input
  • Facilitate and schedule calls / visits to accomplish analysis, input training, first pay input, output training, and troubleshooting
  • Assist client with training
  • Provide support to their assigned clients until turned over to CSR
  • Conduct thorough testing of client set-up prior to live payroll run
  • Update ESTART. Routinely provide an update in this tool to communicate progress of project
  • Preferred Qualifications

    Experience, Skills, Academic : COMPETENCIES

    Education :

  • Post-secondary education or related business experience
  • Knowledge, Experience, and Skills :

    Required :

  • 3-5 years' experience in client facing capacity
  • Understanding of programming, mapping & conversion of data
  • Functional knowledge of reporting and editing tools
  • General knowledge of operating systems and networking infrastructures including general internet concepts
  • Project Management knowledge
  • Familiarity with accounting principles
  • Strong Excel skills
  • Bilingual (English & French)
  • Preferred :

  • Knowledge of Payroll
  • Implementation experience
  • Attributes :

  • Effective communication skills : verbal, written, listening, probing, and negotiation skills
  • Strong organization, time management and prioritizing skills
  • Detail oriented and ability to follow-through
  • Strong analytical skills
  • Ability to organize, schedule and facilitate effective meetings
  • Ability to meet with client contacts of all levels
  • Apply
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