Bilingual Dispatcher (English/French)
BGIS
Markham, CA
1d ago

SUMMARY

The Bilingual Dispatcher (English / French) schedules, assigns and dispatches preventative maintenance and on-demand work orders to Technicians and contributes to optimal utilization of Technician resources through effective scheduling and assignment of work orders.

KEY DUTIES & RESPONSIBILITIES

  • Prepares and distributes Technicians’ daily schedules. Creates schedules that result in optimal utilization of Technician resources
  • Provides support to facility management operations projects by planning and scheduling Technicians’ to project work
  • Receives service requests from the call center and documents service request details into a work order
  • Assesses and assigns priority to the work order
  • Reviews service request requirements and assigns work orders to the appropriate Technician based on factors such as skill set, location, security clearance, availability, etc.
  • Monitors and follows up on work order progress to ensure timely completion
  • Prepares reports to assist in monitoring work orders and resource planning
  • Reviews Technician utilization and re-assigns work orders to ensure optimal utilization of all Technician resources
  • Other duties as assigned
  • Work Requirements

    Must be able to work shifts, be on-call and be available to respond to emergencies

    MINIMUM EDUCATION : High school education

    JOB-RELATED EXPERIENCE : 1-3 years or more of job related experience

    Knowledge & Skills

  • 1 to 3 years of dispatch, scheduling or customer service work experience
  • Bilingual in English and French (written and spoken)
  • Ability to work well under pressure
  • Ability to prioritize work orders based on order of importance and impact
  • Ability to allocate work orders that result in optimal human resource utilization
  • Ability to understand service request requirements and assign work orders to appropriate Technicians
  • Computer proficiency in MS Outlook, MS Excel along with ability to quickly learn service management databases
  • Strong customer service orientation along with strong customer service skills and sense of urgency
  • Good communication skills
  • Understanding of and previous work experience within the facility management services organization, an asset.
  • BGIS123

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form