The role of the Launch Support Specialist (LSS) is to coach, develop and support new franchisees as they launch their Tutor Doctor franchise.
The LSS will work with new franchisees as assigned by Tutor Doctor Home Office and it will be the responsibility of the LSS to ensure franchisees are supported right from the beginning of training through to the end of their first year.
The LSS, in line with Tutor Doctor's standard Launch Support Program, will assist the franchisee to lay the operational groundwork during their training and pre-
launch, establish strong habits and best practices upon launch to maximize first year growth and work on a consistent basis to further develop franchisees' business acumen.
The Launch Support Specialist will report to the Senior Manager - Global Launch Support.
Critical Success Factors
Build strong relationships with strategic partners (new franchisees) in the community
Attract new clients (families) by effectively communicating our unique capabilities (Tutor Doctor way) and services throughout the community to empower franchisees to have a stronger consultation
Provide world-class, â€ far beyond expectations' client (new franchisee) experience
Efficiently measure and document all business / training activities so that management decisions are made based on accurate, objective data
Roles & Responsibilities
Responsibilities within the Launch Support Specialist role include but not limited to :
Support new franchisees and ensure their business is ready for launch as they complete the required phases of the Franchise Training Program
Conduct field visits upon launch and throughout the first year at regular intervals to develop best practices and strong business habits
Develop marketing plans, budgets and strategic plans that will be part of new franchisees' first year business plans
Implement a communication plan to keep new franchisees encouraged and enabled to achieve success and growth within their territories as outlined in the Launch Support Program
Document all calls, meetings and field visits as required within the Launch Support Program
Support franchisees as needed on an ongoing basis
Conduct end of first year business reviews upon transitioning franchisees to Franchise Support
Workshops / regional meetings as required
Entrepreneurial spirit and previous sales and management experience (1-3 years)
Excellent communication and interpersonal skills
Self-starter, results-oriented, assertive, enthusiastic and energetic
Great time management skills
Willing to work evenings and weekends when required
Ability to manage a multi-project workload
Strong organizational, conflict resolution, problem solving and planning skills
Ability to make independent decisions; assume complete responsibility for work and decisions
Between 25 - 50% travel may be required
Previous franchise support experience considered an asset
Competitive base salary
Bonuses based new franchisee performance
We are committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and consider all applicants for employment without discrimination.
Please let us know if accommodation for the recruitment / interview process is required and we will work with you to make sure your needs are met.