Bell is a truly Canadian company with a 137 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.
To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders.
This means creating best-in-class career and development opportunities for our employees.
If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.
An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers.
Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.
Are you passionate about leveraging big data analysis to enhance the customer experience?
Do you want to be part of the team that designs and implements solution to major customer issues?
Are you able to handle multiple demands at once by prioritizing effectively?
If you answered an enthusiastic YES to the above, then you may be the person we’re looking for to join our team! If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we would love to discuss our opportunity with you.
The Role :
As a member of the ARPU Advocacy group you will develop a deep understanding of different customer interactions and the drivers of negative business impacts including service cancellations, repeat callers and service credits.
From there you will leverage this understanding to drive tangible EBITDA business benefits by defining, sizing and building the case for initiatives to improve customer experience.
This role entails end to end involvement in problem definition and analysis, solution design, implementation and monitoring involving heavy collaboration with other teams.
we just need the experience and talent to leverage it!
Analysis and Modeling :
Preferred Competencies :
BCE : #Feature*LI-MG1
Bilingualism is an asset (English and French)