Director, Catering & Conference Services
FRHI
Edmonton, Canada
25d ago

Summary of Responsibilities :

Reporting to the Director of Sales & Marketing, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Direct and manage all activity related to the Catering office, ensuring all service standards are followed
  • Responsible for all catering, from booking to execution and conference services from the time a contract becomes definite to execution
  • Prepare an annual budget for approval and administer that budget in a fiscally responsible manner
  • Establish and maintain rapport with clients, prior to, during and post conference, exceeding their expectations and encouraging repeat business
  • Conduct site inspections as required
  • Develop annual business plans for the department in conjunction with the Director of Sales & Marketing
  • Ensure that function bookings, group resumes and event contract are prepared and distributed accurately and efficiently
  • Ensure meeting and function rooms are properly maintained at all times liaising with food and beverage outlets regarding reservations and flow of clients
  • Work closely with the Director of Sales & Marketing to prepare monthly forecasts
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Follow all safety policies
  • Other duties as assigned
  • Qualifications :

  • Previous leadership experience within a similar role required
  • Computer literate in Microsoft Window applications and relevant computer applications required
  • University / College degree in a related discipline required
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Must be legally eligible to work in Canada.

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