Application Production Support
BNP Paribas
CA, QC, Montréal
8d ago


  • Application and user support for ICI / Impact and MBSE systems

  • APS support for the Broadridge Impact, NYBOSS and MBSE applications
  • Settlements domain technical knowledge needed to help in resolving (APS) Issues.
  • Define, track, and resolve production incidents working directly with APS team, Impact users, internal and external help desks (including Broadridge help desk).
  • Diagnose and troubleshoot Broadridge Impact application and NYBOSS developed intra-day and overnight batch processing issues.
  • Support various internal and external interfaces to Impact and NYBOSS.
  • Support Technical and Business Analysts in defining application production issues.
  • Participate in technical analysis, requirements gathering, and user acceptance testing (UAT) for changes impacting APS domain.
  • Participate in Disaster Recovery testing (DR) involving weekend and evening hours.
  • Provide on-call support for overnight batch processing on a rotating schedule.
  • Support changes to the production environments, often involving weekend and evening hours.
  • Diagnose and troubleshoot Broadridge Impact application and internally developed intra-day and overnight batch processing issues.
  • Work with development team and vendors to implement fixes and software upgrades to the application platforms.
  • Support various internal and external interfaces to Fixed Income clearance and settlement system.
  • Direct contribution to BNP Paribas operational permanent control framework

  • Previous experience in an application support environment

  • SQL, to query data for problem analysis and to apply updates as required
  • Experience in creating and reviewing technical support documentation.
  • Experience with Windows office toolset (Word, Excel, Powerpoint, etc..).
  • Good verbal and written communication skills
  • Problem solving, analytical and documentation skills
  • Good interpersonal skills, service oriented
  • Knowledge of securities products, specifically Bonds, Repos, MBS

  • Must be able to work as part of a team, use own initiative and be self motivated
  • Knowledge of Back Office Settlement systems (settlements, confirmations, accounting etc) and operational procedures is a plus
  • Experience with Showcase query product is a plus.
  • Knowledge of Broadridge ICI / Impact data model is a plus
  • Basic knowledge of UNIX is a plus
  • Use of industry standard tools (Service Now / ITSM, Jira) is a plus
  • A recruitment policy that promotes equity and diversity :

    Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency which in turn increase performance and productivity.

    We strive to reflect the society we live in, while keeping with the image of our clients.

    We pride ourselves in applying non-discrimination rules to all our recruitments.

    We will only contact the candidates selected who meet the job requirements in terms of training and experience.

    About BNP Paribas

    BNP Paribas is a leading bank in Europe with an international reach. It has a presence in 73 countries, with more than 195,000 employees, including more than 148,000 in Europe.

    The Group has key positions in its three main activities : Domestic Markets and International Financial Services (whose retail-

    banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises : corporate clients and institutional investors.

    The Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realise their projects through solutions spanning financing, investment, savings and protection insurance.

    In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and BNP Paribas Personal Finance is the leader in consumer lending.

    BNP Paribas is rolling out its integrated retail-banking model in Mediterranean countries, in Turkey, in Eastern Europe and a large network in the western part of the United States.

    In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-

    growing business in Asia-Pacific.

    About BNP Paribas in Canada

    In Canada, BNP Paribas is one of the dominant foreign banks in the country and is committed to building its platform even further.

    Since becoming the operational hub for the Group’s activities in North America in 2013, it has grown significantly to reach more than 700 employees and is expected to continue growing in the coming years.

    With the continued development of technology and financial fields, BNP Paribas Canada continues to attract experts with diverse backgrounds as well as young and ambitious talent from across the globe.

    With the international mobility and capacity that very few companies can offer, BNP Paribas prides itself in providing a superior foundation for building a professional career -

    a place for people to learn, to achieve and grow.

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