Service Coordinator, Outpatient Services
University Health Network
Toronto, Ontario, Canada
38d ago

Status : Temporary part-time 1 year

A leader in adult rehabilitation and complex continuing care, the Toronto Rehabilitation Institute brings together innovative patient care, groundbreaking research and diverse education to help people overcome or recover from disabling injury, illness or age-related conditions.


  • As an integral member of Allied Health, the Service Coordinator will : coordinate intake and admissions within the Brain and Spinal Cord Rehab Program Outpatient Services;
  • communicate effectively with referral sources, ensuring excellent customer service; manage waiting lists and communicate with patients / families on a regular basis;
  • coordinate / prioritize services across the continuum of care (i.e. inpatient to outpatient, between streams of service);
  • maintain a client focused and customer service environment; demonstrate flexibility in dealing with competing priorities and deadlines on a daily basis;
  • contribute to Continuous Quality Improvement initiatives and research; monitor performance indicators, patient satisfaction surveys, and generate reports;
  • compliance with and commitment to patient safety responsibilities and corresponding hospital plans, policies and procedures in order to ensure a safe environment for patients.

    This position will be based at Rumsey however work at University Centre and / or Lyndhurst may be required


  • Bachelor’s degree with a clinical background i.e., health related field
  • Member in good standing of the respective college (as applicable)
  • Minimum of 3 years experience in a patient care environment (rehab environment preferred)
  • Experience in an outpatient environment preferred
  • Experience in the field neurological injuries an asset
  • Proven abilities in project planning, implementation and evaluation required
  • Excellent computer skills required (Word, MS Outlook and Excel required, Access preferred)
  • Excellent interpersonal skills
  • Knowledge of standards of practice and applicable health care legislation
  • Experience working with inter-professional teams required
  • Self directed individual with the ability to work both independently and in a group setting
  • Demonstrated leadership abilities and experience required
  • Excellent decision making skills required
  • Excellent verbal and written communication skills required
  • Excellent organizational and time management skills required
  • Successful completion of Basic Life Support (C level) Heart Saver plus (Canada)
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