Manager, Office Administration - Toronto, ON
Toronto, ON, CA
11d ago

Requisition ID : 58176

Join the Global Community ofScotiabankers to help customers become betteroff.

Purpose ofJob

The incumbent is responsible the overall administrationoperational efficiency and effectiveness that impacts all membersand not restricted to the Trust / Centregroups.

Oversees the delivery of clientservice that are necessary for delivering the "high end" clientservice experience. This includes performing Trust compliancereviews, developing, maintain branch reports as required andprovide Management with specialized reporting.

Incumbent must ensure adherence toBank security procedures and meeting financial objectives relatedto revenue, expense management, identifying revenue generatingopportunities as well as assisting in achieving other objectivesrelated to client service, human resource management andoperationaleffectiveness.

As the leader the iincumbentis responsible for the service management activities and mustmaintain and project positive and supportive relationships with allinternal and external contacts.

The Incumbent also works in closepartnership with all Wealth managment business lines andareas.


Responsiblefor branch Profit and Loss activities and reporting within thebranch Trust area, inclusive of monthly revenueaccruals, all entries processed within the branch transit to theGL.

Explain revenue and expense variances. Assist with the annualProfit and Loss plan providing input in all areas. Newbusiness reporting for internal accounts opened.

Initiate newbusinessvalidation.

Responsiblefor compliance with regulatory and internal Bank guidelinesby :

  • Ensure compliancewith National Office reportingrequirements
  • Manage all aspects of the OHSactivities and representatives for all units within thepremises
  • Responsible for BCP development,communication,testing, reflective of current technology, proceduresand threats and signoffs
  • Authorization andmaintenance of access levels for systems andpremises
  • Ensure miscellaneous assets aresecured and monitored as required by policy and riskmanagement.
  • Report immediately any unusualoccurrences or activities and escalate asappropriate
  • Leadt h e delivery of t h e cli e n t serv ic e a n d t h e pr omotion ofo u r s e rv ic es t hr oug h :

  • Developinga clear understanding of our products and services and the overallfinancial and non-financial goals of the department demonstratingthe expected service standards during client interactions Planningand leading a variety of meetings, one-
  • on-one coaching sessions andskill building sessions, performancereviews

  • Monitoring client concerns andresolving escalated concerns andissues.
  • Monitoring and achieving keyperformance metrics for self and serviceteam
  • Manage thequality and efficiency of the Administrationby :

  • Initiating andcompleting daily and periodic managementcontrols
  • Ensuring custody and Departmentsecurity procedures and policies are in place andeffective.
  • Monitoring and actionon deficiencies pertaining to premises, systems,equipment and supplies
  • Ensuring client servicestaffing levels / work schedules meet client demands, adjusted asrequired
  • Provide human resource administrativesupport
  • Timely escalation ofissues / obstacles / trends to the Market Lead withrecommendations / solutions
  • Responsiblefor the contacts with various Help Desks, System Support, VoiceServices, Real Estate, National Office and WM areas for consulting,facilitating implementation of procedural changes within theDepartment and premises as applicable.

    Administer system access and authorization controls.Assist in the resolution of equipment, telephone, network and PCrelated matters for allstaff.

    Education / WorkExperience / Designations

  • Project leadership processmanagement skills
  • Supervisory skills to lead a team of support staff ensuring optimization at peak periods
  • Must set a positive example of changeand encourage others to do the same
  • Must be able to think outside ofyour immediate responsibilities to identify benefits and / orweaknesses for other areas and / or other functions both within theUnit, premises and Company
  • Basic accounting
  • Strong Trust accounting knowledge and experience withBroadridge system
  • Thorough knowledge of Trust policy and proceduresThorough knowledge of Trust reporting policies andprocedures
  • Thorough knowledge of Bank securitypolicy
  • Thoroughknowledge of revenue generating techniques and expense managementcontrols
  • Workingknowledge of Real Estate processes AdvancedPCskills
  • Highlyorganized
  • Must bevery flexible in order to adapt to a wide variety of tasks andfunctions
  • Deadlineoriented
  • Selfstarter and self motivated Excellent listening skills Strongcommunication skills
  • Thorough knowledge of people and performance managementtechniques
  • Location(s) : Canada : Ontario : Toronto

    As Canada’s International Bank, we are aleader when it comes to inclusion. We are a diverse and globalteam, speaking more than 100 languages with backgrounds from morethan 120 countries.

    We value the unique skills and experiences eachindividual brings to the bank, and are committed to creating andmaintaining an inclusive and accessible environment for everyone.

    Candidates selected for an interview will be contacteddirectly. If you require accommodation during the recruitmentand selection process, please let us know.

    We will work with you toprovide as seamless a recruitment experience aspossible.

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