LTD Case Managers (French & English)
Halifax, NS CA
5d ago

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Job Description

Is it possible to find a career you love with a global organization that supports your continued growth and success? ABSOLUTELY!!

Here are a few reasons why you should consider a career with Manulife :

  • Unlimited opportunity for growth and development
  • Leaders who are invested in your success
  • A diverse and inclusive work environment
  • Emphasis on work / life balance, employee recognition and community involvement
  • A company who believes the best customer is a satisfied customer
  • Our Group Life & Disability Office in Halifax is looking for experienced individuals with strong relationship management and analytical skills to join our diverse team as Long-Term Disability Case Managers .

    Locations : Halifax, NS or Remote Work from Home, New Brunswick

    In this role, you will be responsible for the assessment of long-term disability claims, the development of specific case management plans, and key decisions.

    To be successful, you will rely on your sound analysis of disability contracts and your ability to think strategically and to apply good judgment.

    Exceptional interpersonal skills are also a vital part of this position, as you will deliver difficult messages and manage relationships with Plan Administrators, medical professionals, and other key partners.

    Your responsibilities include :

  • Assessment of long-term disability claims including the identification, and analysis of medical, contractual, and eligibility information
  • Development and Technical direction of case management plans
  • Consistent interaction with Claimants and Clients
  • Making decisions on Waiver of Premium claims
  • To be successful, you will have :

  • Infectiously positive personality with a drive to succeed and a dedication to quality service
  • Stellar customer service and skills that demonstrate integrity
  • Previous case management experience within an insurance / financial organization preferred
  • Disability management and / or Group Benefit knowledge is helpful
  • Familiarity with medical terminology
  • Excellent listening and interpersonal skills
  • Exceptional time management and organizational skills
  • Excellent communication skills written and verbal (Bilingual is a bonus)
  • Ability to manage stressful situations
  • Strong analytical skills, decision-making ability with a real passion for solving problems
  • Adaptability and flexibility to job
  • Ability to take initiative and demonstrate good judgement
  • Solid collaboration skills with the ability to work autonomously
  • Ability to work in a demanding environment
  • Working knowledge of the Windows environment (MS Word, Excel, PowerPoint, Outlook & Skype for Business)
  • What we offer :

  • Competitive base salary and annual performance bonus
  • Customizable benefits package with coverage as of your first day!
  • 3 weeks paid vacation, plus 3 paid personal days and 5 paid sick days
  • Great location accessible by public transportation and free parking
  • Online learning programs driven to focus your career development at your own pace
  • Career growth and leadership support to achieve your goals
  • Apply today to become an integral part of our global Mission to make decisions easier and our customers' lives better.

    If you are ready to unleash your potential, it’s time to start your career with Manulife / John Hancock.

    About Manulife

    Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better.

    We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.

    At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers.

    As of June 30, 2019, we had over $1.1 trillion (US$877 billion) in assets under management and administration, and in the previous 12 months we made $29.

    4 billion in payments to our customers. Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years.

    With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong.

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