Client Services Representative
Irving Business Services
Saint John, New Brunswick, Canada, Irving Building Saint John
2d ago

Client Service Representative- Finance Shared Services

As a Client Service Representative with J.D. Irving, Limited (JDI), you will work as part of the Client Services Team within Finance Shared Services located at our Head Office in Saint John, New Brunswick .

The Client Services Team is part of our JDI Finance Accounts Payable / Accounts Receivable team and is the first point of contact for inquiries.

As a member of the team, you will provide a superior customer experience to our suppliers, customers, and internal stakeholders across various business sectors, including transportation & logistics, forestry, shipbuilding, manufacturing, and information technology services.

Qualifications :

  • Post-secondary education in related field
  • Logical with strong decision making skills
  • Ability to quickly learn new systems and previous Microsoft Office experience
  • Previous Customer Service experience an asset
  • Previous Accounts Payable and / or Accounts Receivable experience an asset
  • Billingual in French and English preferred
  • Key Responsibilities :

  • The first point of contact for all incoming phone and email inquiries regarding accounts payable and accounts receivable
  • Inquiry resolution or escalation
  • Categorizing and tracking of customer inquiries to identify opportunities to improve our processes
  • Delivery of a superior customer experience
  • If you are highly self-motivated, with a strong desire to succeed and enjoy working in a fast paced, customer centric, team-oriented environment, then this is the job for you.

    What We Offer :

    At JDI you will be rewarded with a competitive benefit and salary package as well as the opportunity to take part in job related training and development.

    You will be given the opportunity to grow and develop in your current role as well as being able to progress within the division and entire company.

    Our head office location offers a cafe, gym, and parking facility for employees.

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