Technical Support Specialist
Johnson Controls
Brossard, QC, Canada
34d ago

What you will do

Johnson Controls is looking for a Level 1 Technical Support Specialist to join our service desk team in Brossard (Quebec) .

The role is to provide support for the

and electronic security.

Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.

Position Reports to : Technical Support Supervisor

Technical support operates from Monday to Friday from 8 : 00 AM to 8 : 00 PM (8 hour shifts / 40 hour week)

How you will do it

Provide world class technical support to the certified field technicians from our authorized dealer network.

Analyze and solve a wide range of technical request related to our video surveillance software and hardware.

Guide our clients through the resolution of their issues or escalate to the next level of support when needed.

Document each request in our ticketing system (Salesforce)


Essential DEP / DEC / AEC in Computers and / or Electronics or equivalent related experience

Essential Perfect spoken and written English : 95% US customer base

Essential Bilingualism (English / French)

Essential Advanced troubleshooting skills

Essential Microsoft Windows Operating systems experience 7, 8 10,

Essential TCP / IP and Networking

Important Technical Support / Customer Service experience

Electronics knowledge

Security industry or security products experience Strong verbal and written communication skills

Good priority setting and organization skills

Good initiative, resourceful and self-learner

Able to work within a team environment.

Conversational Spanish and / or Portuguese is a strong asset

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