What you will do
Johnson Controls is looking for a Level 1 Technical Support Specialist to join our service desk team in Brossard (Quebec) .
The role is to provide support for the
and electronic security.
Our service desk team works in a dynamic and stimulating environment with the latest technologies that promotes career development and professional growth through continuous learning.
Position Reports to : Technical Support Supervisor
Technical support operates from Monday to Friday from 8 : 00 AM to 8 : 00 PM (8 hour shifts / 40 hour week)
How you will do it
Provide world class technical support to the certified field technicians from our authorized dealer network.
Analyze and solve a wide range of technical request related to our video surveillance software and hardware.
Guide our clients through the resolution of their issues or escalate to the next level of support when needed.
Document each request in our ticketing system (Salesforce)
Essential DEP / DEC / AEC in Computers and / or Electronics or equivalent related experience
Essential Perfect spoken and written English : 95% US customer base
Essential Bilingualism (English / French)
Essential Advanced troubleshooting skills
Essential Microsoft Windows Operating systems experience 7, 8 10,
Essential TCP / IP and Networking
Important Technical Support / Customer Service experience
Security industry or security products experience Strong verbal and written communication skills
Good priority setting and organization skills
Good initiative, resourceful and self-learner
Able to work within a team environment.
Conversational Spanish and / or Portuguese is a strong asset