Intern Opportunities for Students:  Customer Success Account Manager & Customer Engineer (4 Month - Summer of 2021 Start Date)
Microsoft
Toronto, Ontario, Canada
2d ago

Do you want to work on a meaningful and impactful project and make a difference? Are you willing to learn from others and open to new ideas?

Do you want to support others to succeed and operate in a highly collaborative and global environment? If this sounds like you, Microsoft would like to invite you to come join us as you are, where you can find more than just a job.

As a servicesprofessional, you will be a strategic advisor to Microsoft’s enterprise customers and partners helping them optimize their business performance and be on the front line dedicated to solving their technical challenges.

You will possess a solid understanding of your customer’s business, industry and needs as cloud and emerging technologies enable digital transformation opportunities for their organizations.

You will be responsible for delivering solutions to enable the customer’s desired outcomes, working closely with other teams.

Applicationstothese opportunities are considered forall available Customer Success roles including the ones described below, depending on education level and / or location.

To be considered for an internship position, you need to currently be enrolled full-time as a student majoring in an applicable field (with at least one semester / quarter remaining after a summer 2021 internship).

Responsibilities

Customer Success Account Manager

Overview

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings.

To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.

As a Customer Success Account Manager (CSAM), you are the primary customer-facing role responsible for customer success through the management of program deliveries and strong customer relationships.

The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.

You are front and center with our customers supporting their digital journey and empowering them to achieve more!

Responsibilities

CSAMsdrive quality planning and delivery ofsupport services to realize customer business outcomes and overall experience with Microsoft solutions.

CSAMs partner with customer andaccountteam to prioritize and plan customer engagements and programs, driving outcomes to improve the health, performance, and business capabilities of the prioritized workloads.

CSAMs drive orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.

The CSAM also tracks, escalates, andplans for the remediation of technical blockers and provides engineering feedback to further our product and solutions, as appropriate.

As a CSAM intern, you will work very closely with a CSAM mentor to understand the CSAM role. Youwill also complete one or more projects throughout your internship that will accelerate your learning and drive business impact.

Overview

Customer Engineers (CEs) are deep technical advisors supporting Enterprise customers to deliver unique value by removing blockers to consumption within their given Solution Area.

CEs provide technical support including risk assessments and tuning to operate and optimize a customer’s cloud or on-premises environment.

TheCEprovides support delivery services as well as technical readiness through a Customer’s Support contract via dispatch by the account team.

CEservices can be delivered either remotely or on-premises.

Responsibilities

CEs participate in proactive account management, spot performance issues, analyze problems, develop solutions to meet customer needs and represent them.

The CE provides the most effective method of service delivery by analyzing trends and common themes across customers and seeks information about the underlying needs of customers.

CEs cultivate relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.

The CE identifies opportunities to articulate business value and grow customer / partner relationships in alignment with Customer Success business priorities and stakeholder management principles.

As aCE intern, you will work very closely with a CE mentor to understand the CE role. Youwill also complete one or more projects throughout your internship that will accelerate your learning and drive business impact.

Qualifications

  • Currently pursuing bachelor's or master’s degree in business, computer science, computer engineering, IT, electrical engineering, management information systems, or related fields (with at least one semester / quarter remaining after a summer 2021 internship).
  • Microsoft Product Certification, MCSE or other technical certifications preferred
  • Abilityto manage executive relationships, both internally and with customers, to create business transformation.
  • Excellent communication skills and superior customer service skills desired
  • Abilityto work independently with minimal management supervision and as part of regional / virtual teams.
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