Operations Manager
Cornwall, ON, Canada
1d ago
source : Jobillico
  • Job Posting Title
  • Manager, Operations

    Job Description Summary

    This position is responsible for directing a group of Team Leaders in the fulfillment of dailyDistribution Centre (DC) operations.

    Develops, communicates, and ensures the effectiveimplementation of operational procedures in the following areas : receiving, order-filling and shipping.

    Oversees all daily work activities to ensure customer quality, productivity, service and delivery commitments are met.

    Job Description

  • Plans and monitors the daily basis Operations to ensure they are carried out in a productive, safe, and cost-efficient manner.
  • Reviews all associated reports, and documentation for accuracy and consistency.

  • Establishes area-specific standard operating procedures (SOPs) and processes and ensures department employees are adequately trained in their proper execution.
  • Sets and communicates departmental objectives. Provides direction, support, and coaching to Team Leaders in the fulfillment of their responsibilities and the accomplishment of objectives.
  • Monitors and analyzes the daily productivity report (TPR), the key performance
  • indicators (KPIs), and employee productivity reports. Devises action plans as appropriate to address any areas of substandard performance.

  • Works closely with on-site Human Resources department to address employee performance issues in accordance with policies.
  • Reviews and audits current budget expenditures for cost savings or efficiency opportunities. Reviews staffing schedules and allocation of resources to ensure levels are consistent with budget forecasts.
  • Attends and / or conducts planning meetings, taskforces, and workgroups with other Area Managers / other DCs to review common issues and identify opportunities for improvement.
  • Facilitates a variety of departmental and operational meetings to ensure open two-way communication.

  • Makes recommendations for process improvements in operational procedures, productivity standards, staff planning and allocation, working conditions and use of equipment in order to increase efficiency of department.
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