Customer Support Representative (Parts and Service Sales)Great West Equipment, Prince GeorgeSucceeding in business is about more than selling great products.
If you want to make a real impact, you have to provide something special to the community, and make accountability and integrity your number one priority.
We’re Great West Equipment, and we do just that. We’re a privately-owned heavy equipment machine business consisting of eleven branches that operate throughout every region of British Columbia and the Yukon.
We are the Volvo distributor for British Columbia and the Yukon, and our product line also includes Dressta crawlers, Metso crushing and screening equipment, Timberpro feller bunchers, Morbark grinders, Sennebogen material handlers, and Madill forestry products.
The driving force behind our organization is the sincere commitment to our people, their focus on exceeding customers' expectations and the values that we live by every day : BALANCE INTEGRITY GROWTH COMMITMENT ACCOUNTABILITY RESPECTNow we’re looking to add a new member to our growing team : someone who thrives on providing superior customer service, is a great problem solver and enjoys being part of a successful team.
About the PositionAs the Customer Support Rep, you play an integral role in providing excellent customer service to customers, suppliers and distributors ensuring that the company business goals of growth, market share, profitability and customer satisfaction are met.
build strong relationships with customers and suppliers*Assist Parts & Service Supervisors with liaison activities between customers, sales representatives and assist Sales and management with routine and special requests and projects*Identify customer issues and opportunities to increase customer satisfaction or meet customer needs Working with Great West EquipmentThis is a full-time, permanent position, offering a competitive compensation package, which includes full health and dental, plus a company-sponsored RRSP plan.
Qualifications*3+ years of practical related experience in Customer Service*2+ years of experience in heavy equipment or related industry*Superior customer relations skills*Strong problem solving and conflict resolution skills*Ability to write reports and business correspondence*Good communications skills*Good computer and systems knowledge*Strong technical background and capable of communicating with technicians, parts personnel, and customers regarding parts and service How to ApplyOur online application will give you the option to apply to this role as a complete person not just a resume.
The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete.
After submitting, you'll receive an email inviting you to log in and view your assessment results. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.