Service Coordinator
CBI Health Group
Toronto, ON M8X 2W4, CAN
4d ago

As a highly organized and customer service-oriented Service Coordinator, you will :

  • Accept all referrals and manage queues in a timely manner, picking up the phone in the queue and responding to e-mail requests, and providing accurate information
  • Follow up with all referrals, tracking clients in referral software
  • Build relationships with clients and stakeholders
  • Keep up to date with protocols, procedures and workflows, and ensure correct procedures and SLA targets are met, depending on the type of intake and contract
  • Ensure that set team goals are achieved by providing optimal service
  • Demonstrate a strong sense of responsiveness in booking the first assessment and follow-ups
  • Perform accurate, detailed data entry with notes capture
  • Follow appropriate escalation procedures
  • Contribute to team success by supporting, and participating in, new staff training
  • Assist with ad hoc projects
  • Provide continual feedback on process improvements.

    To take on the key role of Service Coordinator Central Intake Team, you must :

  • Bring 2+ years’ customer service experience in an office environment with client-facing responsibilities
  • Preferably, hold a college diploma or bachelor’s degree
  • Be proficient in Word and Excel, and a quick adapter to new processes and systems
  • Be proactive, solutions-oriented and able to navigate multiple systems and do multiple tasks simultaneously
  • Communicate effectively, both verbally and in writing
  • Be a natural team player and contributor to team results and success
  • Exhibit superior customer service skills that reflect sensitivity to the needs of clients.
  • Experience in Healthcare, IME, WSIB Sector.
  • Apply
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