Trainer - Learning & Development
CAA Ontario
Thornhill, ON, CA
13d ago

Are you an experienced facilitator looking for a challenging and rewarding career? Are you fascinated by towing and recovery?

Then you are looking at the right opportunity!

CAA Club Group (CCG) is known for providing stellar emergency roadside assistance to our motoring Members and non-Members.

We work hard and play hard. We're about doing what's right and feeling good about it.

We are seeking a highly-motivated individual to join our team as a Trainer. In this role, you will provide training to our Service Network in support of ensuring a standard of excellence when servicing our Members.

Duties and responsibilities include :

  • Facilitate training programs to our contracted network of service providers and fleet who deliver our tow, battery, and light service support to our Members.
  • Research, plan, and develop new training programs that engage learners.
  • Liaise with the business leaders in the development and enhancement of training programs.
  • Understand our dispatching procedures and facilitate training programs for our new and existing Dispatchers.
  • Maintain the training records for all the sessions delivered.
  • Stay current on the automotive industry as well as training and development trends that will assist in enhancing our training programs.
  • Maintain our training trucks, perform circle-checks as needed.
  • Job Requirements

  • Excellent communication and facilitation skills.
  • Post-Secondary Degree / Diploma, preferably in Adult Education or related field.
  • Strong interpersonal skills.
  • Minimum 3 years of experience in learning and development or adult education including hands-on training.
  • Experience within automotive or towing environment or an aptitude for automotive knowledge is preferred.
  • Ability to train in various settings such corporate office, outdoors, and contractors’ facilities.
  • Apply
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