Director of Service Delivery - Western Canada
Exela Technologies Inc.
Toronto,CA
3d ago

About Exela

Exela Technologies, Inc. (Exela) is a location agnostic, global business process automation (BPA) leader combining industry-specific and industry-agnostic enterprise software and solutions with decades of experience.

Our BPA suite of solutions are deployed in banking, healthcare, insurance and other industries to support mission critical environments.

Exela is a leader in work flow automation, attended and un-attended cognitive automation, digital mail rooms, print communications, and payment processing with deployments across the globe.

Exela partners with customers to improve user experience and quality through operational efficiency. Exela serves over 3,700 customers across more than 50 countries, through a secure, cloud-enabled global delivery model.

We are 22,000 employees strong across the Americas, Europe and Asia. Our customer list includes 60% of the Fortune® 100, along with many of the world's largest retail chains, banks, law firms, healthcare insurance payers and providers and telecom companies.

Why Exela?

A global, public company (Nasdaq : XELA), the people behind Exela are as important as the company itself. Our team's extensive experience across multiple industry verticals give us a better sense of our clients' needs.

That begins with teams comprised of individuals from diverse backgrounds with different perspectives.

Join our global team as we create advancements in business process automation solutions that impact our client's mission-critical operations across the industries they serve.

The diversity of our workforce and their inspiring ideas resonate throughout all that we do - don't just read about digital innovation, be part of the revolution!

The Director of Service Delivery Western Canada will provide senior level interface and thought leadership between Exela Enterprise Solutions and their assigned clients.

The position is designed to interact, on a regular basis, with client executives. This is a highly interactive role, which will require a comprehensive understanding of our on-site operations and the client’s business

Job Description

Duties and Responsibilities include :

  • Capture, measure and report on customer engagement.
  • Collaborate with senior level management to ensure client satisfaction
  • Managing multiple client sites across all of Western Canada
  • Provide regular status reports on profit and loss for all accounts
  • Continuously look for areas of growth and business development
  • Recruit, train and mentor Service Delivery Managers under their direct supervision.
  • Job Requirements :

  • Minimum 5 years management experience with P&L responsibility required.
  • Minimum 5 years proven leadership overseeing Managers and employees
  • Highly organized, strategic thinker Ability to look at process and applications to solve business
  • problems.

  • Strong client relationship skills and service orientation, ability to work in a demanding, client-focused,
  • team environment.

  • Business and market expertise within BPO / BPA industries an asset
  • Financial acumen : Ability to develop short and long-term financial perspectives; P / L owner.
  • Collaboration - bring together individuals from within Exela and client organization to solve client
  • issues.

  • Communication - Demonstrated ability to effectively present information and respond to questions from
  • groups of managers, clients, and the general public is required.

  • Possess advanced knowledge and proficiency in the use of project management methodologies and
  • tools, resource management practices, risk, and change management techniques.

  • Project management experience managing individual projects; development of plans, the tracking and
  • resolution of issues and the production of regular status reports.

  • Possess experience in working with senior level stakeholders.
  • Possess experience managing teams.
  • Possess a solid understanding and skill set associated with print, mail and imaging.
  • Experience must include working knowledge of the following technology disciplines and related
  • processes :

  • System integration and project management experience.
  • Print / Output technology; i.e. printers, production print output devices.
  • Document scanning hardware and applications and data capture technologies.
  • Electronic document management systems.
  • Document workflow and business process redesign.
  • Document storage and retrieval systems.
  • Business process planning work experience is preferred.
  • BA / BS required, and MBA preferred in business administration or a related field.
  • Six Sigma or similar certification an asset.
  • Experience in an ISO registered or compliant operation an asset.
  • Proficient with Microsoft Excel, Word, PowerPoint, Project, and Visio.
  • Travel required as needed.
  • Disclaimer :

    Exela is committed to creating a diverse environment and is proud to be an equality opportunity employer. Qualified applicants will considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, gender / sex, marital status, sexual orientation, gender identity, gender expression, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

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