Applications Engineering (Service Solutions Specialist)
ATS Automation
Cambridge, CA
2d ago

Job Description

Position Title : Service Solutions Specialist

Department : After Sales & Service, Cambridge Life Sciences Group

Reports To : Service Applications Specialist Manager, Cambridge Life Sciences Group


The Service Solutions Specialist is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry.

The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude.


  • Analyze and verify customers’ requirements and needs
  • Propose and develop solutions to support and optimize performance of automated systems after installation at the customer facility
  • Co-ordinate a proposal development team comprising ATS subject matter experts
  • Facilitate meetings to converge on solutions and work plans
  • Collaborate with other ATS divisions worldwide to leverage regional resources
  • Communicate concepts and proposed solutions through diagrams, flowcharts, presentations, and technical writing
  • Develop cost and price models for proposed solutions
  • Create initial work plan and project schedule
  • Draft proposals with keen attention to detail
  • Conform to proposal delivery expectations and promote continuous improvement ideas for on time delivery for proposals
  • Present solutions, costing, and pricing to management for approvals
  • Present to customer in partnership with the customer’s account manager
  • Follow opportunities through the sales process and keep records of customer interactions using a Customer Relationship Management system (SalesForce)
  • Provide support to sales team on calls and meetings with customers, including potential travel to customer sites for discovery and presentation of proposals
  • Provide guidance as necessary to the project team after work awarded
  • Identify additional service opportunities and proactively identify to customer
  • Off-hour availability may be required
  • Additional Information


    Service Solutions Specialists are exposed to both the Sales and Operations sides of the business with the following potential career paths available to successful employees : Project Management, Sales / Account Management, Automation Engineering, CAPEX Applications, and Service Management.



    A post-secondary diploma or degree in mechanical / systems / electrical engineering or equivalent. Strong verbal / written communication skills in English.

    Secondary language skill in Spanish or German is a plus. Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows


    The preferred candidate must have the required post-secondary education coupled with technical aptitude. A working knowledge and / or familiarity with automation, robotics, machine controls, and manufacturing processes is beneficial.

    Successful candidates have excellent communication and interpersonal skills. This individual sets themselves apart from others because they understand the big picture while being detailed oriented.

    The ideal candidate is highly motivated, resourceful and resilient.

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