Position Title : Service Solutions Specialist
Department : After Sales & Service, Cambridge Life Sciences Group
Reports To : Service Applications Specialist Manager, Cambridge Life Sciences Group
SUMMARY OF ROLE :
The Service Solutions Specialist is responsible for proposing solutions, costing, and developing service proposals for automation customers in the Life Sciences industry.
The role requires a highly motivated, customer-oriented individual with strong problem-solving capabilities, co-ordination skills, and general business aptitude.
SPECIFIC RESPONSIBILITIES :
CAREER PATHING :
Service Solutions Specialists are exposed to both the Sales and Operations sides of the business with the following potential career paths available to successful employees : Project Management, Sales / Account Management, Automation Engineering, CAPEX Applications, and Service Management.
QUALIFICATIONS : EDUCATION :
A post-secondary diploma or degree in mechanical / systems / electrical engineering or equivalent. Strong verbal / written communication skills in English.
Secondary language skill in Spanish or German is a plus. Knowledge of computer programs such as Salesforce, Excel, Word, PowerPoint, SharePoint, Outlook, and Windows
The preferred candidate must have the required post-secondary education coupled with technical aptitude. A working knowledge and / or familiarity with automation, robotics, machine controls, and manufacturing processes is beneficial.
Successful candidates have excellent communication and interpersonal skills. This individual sets themselves apart from others because they understand the big picture while being detailed oriented.
The ideal candidate is highly motivated, resourceful and resilient.