Bilingual Customer Service Representative, Sales & Service
Economical Insurance
Ottawa, ON, CA
6d ago


Are you a service and sales oriented team player? Do you excel when working with a great team in a supportive environment?

If you answered yes then we have just the opportunity for you!

For you, making someone’s day is what makes your day. In fact, helping others is something that just comes naturally to you -

ready answers to any questions that come your way. You’re able to communicate clearly and plainly, quickly analyzing what needs to be done and the best approach to take all while easily juggling multiple tasks

Because a changing industry calls for a new way of doing things. An ambitious, innovative and fast-paced company, we offer exceptional training and development programs, competitive pay, great benefits, company-

matched RRSPs, and paid volunteer days all within an engaging, fun, and collaborative work environment.

Founded more than 145 years ago, Economical is one of Canada’s leading property and casualty insurance companies. We rely on our national network of more than 800 independent brokers to sell a range of car, home, business, and farm insurance solutions.

With Sonnet and Petline, we’re extending our reach through the direct-to-customer channel. With more than 2,400 active employees across the country and a commitment to rethinking the insurance experience, we’re poised for great things.

We’re now adding to our high-performance team to take us into the future. Let’s rethink insurance, together.

In this role, you will :

  • Provide prompt, courteous, accurate service to all customers, internal and external
  • Your Responsibilities

  • Use your superior communication to customers in a way they’ll understand
  • Promote our products and describe our programs to our customers
  • Achieve and maintain the appropriate service levels
  • Gather relevant information to process inquiries quickly and accurately
  • Influence customer loyalty through professionalism and courtesy and solidifying customer relationships and following through on commitments
  • Utilize effective sales closing techniques to achieve desired business growth
  • Your Skills and Experience

  • Completed a university degree OR 2-3 year public college diploma OR CIP designation
  • Proven success in a professional sales and customer service role
  • Must already possess a General Insurance Agent's License
  • Fluently bilingual in English and French
  • Professional, friendly and courteous in all interactions, with both customers or co-workers
  • You make it your mission to take Customer Service to the highest possible level
  • You perform well in a busy environment and remain calm under pressure
  • You have good analytical and negotiating skills
  • Not only are you comfortable with change, you welcome it!
  • You are proficient with computer software, including Microsoft Office suite
  • At Economical, we all work together to come up with big ideas then bring them to life. We focus on our customers first, we bring our best, and we’re stronger together.

    If you’ve got the passion and the desire to help us reinvent insurance, let’s talk.


    To complete the online application process, you’ll need to upload your resume before you apply for the role you’re interested in.

    Please note that only one document can be uploaded, so be sure to combine your resume and cover letter.

    We are committed to providing an inclusive work environment that welcomes diversity and supports accessibility across the organization.

    If you require accommodation at any time during the recruitment process, please let us know by contacting : hrsharedservices

    Visit to learn more about us and what we’re up to.

    Economical Insurance includes the following companies : Economical Mutual Insurance Company, Family Insurance Solutions Inc.

    Sonnet Insurance Company, Petline Insurance Company.

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