Mackenzie Health
Richmond Hill, ON, CA
5d ago

Job Description

The Shift Manager is responsible for the overall Hospital operation of program / services, providing ongoing support to front line staff after regular business hours.

This includes the management of patient care activities, timely patient flow, appropriate resource allocation, and the management of Department specific and Hospital-wide clinical and non-clinical issues.

This is accomplished in a way that is conducive to the growth and development of staff.

What must you have?

  • Three to five years’ experience in an acute care clinical leadership role.
  • Baccalaureate degree or equivalent.
  • Supports and mentors staff in critical thinking and decision making through a highly visible presence throughout the facility.
  • Manages conflict and facilitates its resolution in staff to staff, staff to MD, and staff to patient and / or family situations.
  • Identifies systems issues and assists in the development and implementation of policies and processes to address these issues.
  • Provides information requiring ongoing attention to the Manager, Patient Flow, Manager on-call and Administrator on-call, as appropriate.
  • What else do you bring?

  • Demonstrates leadership abilities, superior interpersonal skills, and excellent written and exceptional verbal communication skills.
  • Ability to coordinate and manage multiple initiatives.
  • Member of a regulated health discipline.
  • Ability to discern relevant information, apply critical thinking and facilitate the resolution of challenging situations using diplomacy, tact, and persuasion.
  • Ability to establish effective working relationships.
  • Demonstrates high level of initiative, self-direction, flexibility and ability to adapt to change / changing situations.
  • Proficient use of information technology tools and solutions.
  • Proven attendance record.
  • Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
  • Effectively uses empathy in interactions with others and demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
  • Models behaviour that is aligned with the values of Mackenzie Health Excellence, Leadership and Empathy.
  • Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.
  • Preferably, your profile also includes :

  • Critical Care and / or Emergency experience.
  • You may be required to work at any site of Mackenzie Health
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