Production Support Analyst 3150741
Morgan Stanley
Montreal, Quebec, Canada, Americas
3d ago

Company Profile

Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.

The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic.

Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow.

A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture.


Technology works as a strategic partner with Morgan Stanley business units and the world's leading technology companies to redefine how we do business in ever more global, complex, and dynamic financial markets.

Morgan Stanley's sizeable investment in technology results in quantitative trading systems, cutting-edge modelling and simulation software, comprehensive risk and security systems, and robust client-relationship capabilities, plus the worldwide infrastructure that forms the backbone of these systems and tools.

Our insights, our applications and infrastructure give a competitive edge to clients' businesses and to our own.

Corporate and Funding Technology is comprised of three primary areas : Operations & Risk, Corporate and Client Financing.

  • Operations & Risk helps the Firm’s businesses while maintaining a strong risk profile. The group includes Operations, Funding, Finance and Risk Technology.
  • Corporate improves our operating environment and is made up of Legal, Compliance & Corporate Governance, Digital & Corporate Communications and Human Resources Technology groups.
  • Client Financing platforms provide technology and service to our hedge fund and Asia high-net-worth clients. Groups include Prime Brokerage, Private Wealth Management Asia and Counterparty Risk Technology.
  • Position Description

    Firm Risk Management Technology is responsible for providing technology solutions to the firm for meeting regulatory and risk management needs.

    Candidate will be member of the team and responsible for stability and reliability of the system, and manage and support production system for Firm Risk System Technology Division at Morgan Stanley.

    Candidate will work with a Global team to keep the system running for end users and respond to impeding user needs and system issues.

    In this capacity, candidate will engage with wide range of stakeholders including business, Senior IT Managers and participating systems.

    Candidate with outstanding communication and problem skills and technical depth will likely thrive at this position.

    Monitor, resolve system errors, disruptions. Document resolution. Manage Incident as per ITIL lifecycle. Liaise with upstream data providers to resolve issues.

    Respond to and solve inquiries and operations requested by users. Document, Review, handling and resolution steps for support scenarios.

    Prepare and present stability reports and presentations. Analyze Alert and Stability trends and make recommendations. Investigate root cause of the issues, Inform and educate developers about the cause so that developers and mitigate the root cause.

    Automate (1) Resolution of common problems (2) Routine investigations (3) Routine user requests using scripts or available programming platform.

    Lead reliability or business driven projects. Perform reliability engineering.

    Skills Required

  • 3-5 year’s experience in Production support, automation, scripting and ITIL practice.
  • Bachelor Degree in Computer Science or related field.
  • Proficiency in UNIX,
  • SQL based database,
  • Python / Perl or a programming language.
  • AutoSys
  • Knowledge of French and English is required.

    Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential.

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