Group Housing Coordinator-Lead
Marriott International, Inc
Prince Edward Island, Canada
10d ago

Posting Date Apr 16, 2019

Job Number 190013NA

Job Category Reservations

Location Delta Hotels Prince Edward, 18 Queen St, Charlottetown, Prince Edward Island, Canada VIEW ON MAP

Brand Delta Hotels and Resorts

Relocation? No

Position Type Non-Management / Hourly

Start Your Journey With Us

With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada.

Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you.

With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe.

Find Your World™ at Delta Hotels.

Job Summary

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate.

Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities / services and room accommodations.

Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system.

Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department.

Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms, and keep organized files of all groups.

Set-up proper billing accounts according to accounting policies. Conduct weekly bill reviews with Group Housing Coordinators.

  • Lead discussions with departments to improve Group Housing accuracy and efficiency. Follow all company policies and procedures;
  • ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities;
  • thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely;
  • answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals;
  • listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.

    Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

    Perform other reasonable job duties as requested by Supervisors.

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Notificationto Applicants : Delta Hotels by Marriott Prince Edward

    takes seriously its obligations under the applicableprovincial legislation and will provide accommodations to job applicantsneeding assistance.

    If you require an accommodation in relation to thisjob posting, our online application or an interview, please call 905-

    366-5227or email CanadaApplicationAccommodation marriott.com and a member of our Human Resources team will respondto your request.

    Please note that this phone number and email are onlyfor those individuals who would like to request an accessibility accommodationas part of the recruiting process.

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