Technical Support Representatives - English
Teleperformance
Montreal, QC, Montreal, QC, CA
6d ago

We are the worldwide leaderin omnichannel customer experience management.Teleperformance connects the biggest and most respected brands on the planetwith their customers by providing customer care, technical support, customeracquisition, digital solutions, analytics, back-

office and other specializedservices to ensure consistently positive customer interactions.

The Technical Support Representative is the first line ofcontact for our clients customers. They will represent Teleperformance and ourclients in a professional and responsible manner.

Primary Duties,Responsibilities and Requirements (includebut not limited too)

  • Responsible for all customer inquiries andquestions
  • Provide excellent customer service at all times
  • Address and solve technical problems in atimely manner and complete all work assignments within expected time frames.
  • Follow up to customer inquiries by takingspecific action in a timely manner
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shoppingand inquiring about contract terms
  • Work with confidential customer information
  • Problem solve to help customers resolve issueson first call
  • Enters data from customers into varioussoftware programs
  • Appropriately communicate with upset customersto resolve their inquiries
  • Thrives as a team player in a fast-paced,high-energy, change-oriented environment
  • Performs other related duties and assignmentsas required and as assigned by supervisor or manager
  • PositionRequirements Qualifications-

  • 6months Call Center experience preferred
  • Mustbe 18 years old
  • Type25 wpm
  • HighSchool Graduate or GED
  • Advancedcomputer technical skills
  • Technicalsupport experience IOS, tablets, desktop
  • Experiencedwith computer software programs
  • Abilityto use desktop computer system and hardware, e.g. mouse, keyboard
  • Logicalproblem solving skills and ability to multi-task
  • Provenoral and written communication skills consistent with our testing
  • Musthave availability to work various shifts influenced by current business needs.Hours of operation are Monday to Sunday 7am - 11pm
  • Providea positive, professional, empathetic and customer-focused manner
  • IDrequired to complete a Criminal Background check
  • WhatWe Offer :

  • Excellent medical, dental and benefits plans - An employee assistance program
  • Convenient location 2blocks from Pix IX Metro station
  • Paid training
  • Paid days off after one year of service
  • Excellent earningpotential
  • Advancement opportunity
  • Opportunities to Volunteer inyour community
  • Employee ReferralProgram - once you are an employee, you can refer your friends & family andget PAID for it!!
  • Teleperformance welcomes and encourages applications frompeople with disabilities. Accommodations are available on request forcandidates taking part in all aspects of the selection process.

    Should you be invited to participate in theselection process we are committed to accommodating you to best meet yourneeds.

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