Ready to start your technical career? Not the typical support job + person passionate for technology someone who should be joining our growing company! There's a lot of opportunity to work with a range of technologies, great people, and different corporations
What we’re looking for
Be smart! You've got to be on top of your game & able to think quickly & logically to be able to solve technical issues
Be organized, driven & love to learn new technology and isn't satisfied with just having a job
Be able to effectively time manage & balance several activities at once
Be client focused. Understand that the client is the reason the job exists in the first place
Be resilient & ready for a challenge
Working knowledge of TCP / IP, DNS, SMTP & HTTP, Microsoft OS Family, Linux command line tools and Bash shell
Must-haves : Effective oral and written English communication skills, a university degree; 1+ years as a support engineer, or a network administrator
Knowledge of Microsoft Exchange & Novell GroupWise & VMWare & vSphere an asset
Sounds interesting? Please look-up the TXT record on the test.netmail.com domain and complete as much as of the test as you can.
Don't forget to include the key obtained at the end of the test in your cover letter.
What you’ll do
Deliver the industry's best email technical support period!
Be devoted to ensuring the smooth operation of our integrated email management platform, Netmail
Surprise & delight our clients by exceeding our support level agreements
Help identify and resolve issues for complex email-related problems
Own incoming support requests via phone & email
Contribute to our knowledge base articles to improve our help.netmail.com offering
Collaborate with Back Line Support & Development teams and influence product direction based on client feedback
Enrich our team with your expert knowledge